RPM Living
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Community Manager
role at
RPM Living
Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success, which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.
Position Summary The Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.
Responsibilities
Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards
Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR
Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs
Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity
Assist in budget preparation and ensure adherence to approved budgets
Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
Provide excellent customer service while maintaining the highest standards for resident service
Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship
Education and Experience
Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience
3+ years of related multi-family property management experience
Strong leadership and management skills
Team player, professional, and effective communication skills
Proficient in Microsoft Office Suite and property management software
A current, valid Driver's License is required
Qualifications Physical Requirements
May be required to sit for extended periods of time while working at a desk
May be required to climb stairs
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
Must be able to operate a computer, keyboard, mouse and other office equipment
Work Environment
This role is based on site, primarily in an office setting but may require time outside with exposure to the elements
The office is an open setting which may include bright lights, constant noises and distractions
This job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager.
Company Information Join RPM Living and experience exceptional benefits designed to enhance your life.
Weekly pay for all associates working onsite at an apartment community
Comprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requirements, and possession of a valid driver's license. RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster. RPM Living is an Equal Opportunity Employer. If you need assistance to fully participate in our application or interview process, please reach out through our website and select "Careers" in the "Choose a Topic" dropdown menu.
Seniority level Mid-Senior level
Employment type Full-time
Job function Marketing and Sales
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Community Manager
role at
RPM Living
Overview At RPM, we’re in the business of extraordinary. We believe people-first is the way to success, which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.
Position Summary The Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.
Responsibilities
Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards
Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR
Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs
Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity
Assist in budget preparation and ensure adherence to approved budgets
Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
Provide excellent customer service while maintaining the highest standards for resident service
Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship
Education and Experience
Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience
3+ years of related multi-family property management experience
Strong leadership and management skills
Team player, professional, and effective communication skills
Proficient in Microsoft Office Suite and property management software
A current, valid Driver's License is required
Qualifications Physical Requirements
May be required to sit for extended periods of time while working at a desk
May be required to climb stairs
Must be able to read documents, computer screens and data
Must be able to hear and understand verbal communications in person and over the phone or computer
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
Must be able to operate a computer, keyboard, mouse and other office equipment
Work Environment
This role is based on site, primarily in an office setting but may require time outside with exposure to the elements
The office is an open setting which may include bright lights, constant noises and distractions
This job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager.
Company Information Join RPM Living and experience exceptional benefits designed to enhance your life.
Weekly pay for all associates working onsite at an apartment community
Comprehensive healthcare coverage available for all full-time, regular associates
Employer-paid employee assistance, mental health, and wellness programs
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
401(k) with robust company match
Opportunities for professional development, career growth, and role-based learning plans
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
Paid time off plus floating holidays and volunteer days
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requirements, and possession of a valid driver's license. RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster. RPM Living is an Equal Opportunity Employer. If you need assistance to fully participate in our application or interview process, please reach out through our website and select "Careers" in the "Choose a Topic" dropdown menu.
Seniority level Mid-Senior level
Employment type Full-time
Job function Marketing and Sales
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