Job Description
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. For more than 43 years, Associa has brought positive impact and meaningful value to communities.
The Community Manager is responsible for providing the overall supervision of a community association. The Community Manager interacts with internal and external customers including homeowners, vendors, board members, committee members, staff at the Associa Client Shared Service Center (CSSC), and within the branch office.
Responsibilities
- Supervise the operation and administration of the Association in accordance with the management agreement and the Association's policies and procedures.
- Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
- Perform and direct administrative and management duties as requested by the Board of Directors in accordance with the management agreement.
- Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
- Review monthly financial reports and submit a management summary to the Association Board of Directors.
- Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures to maintain the desired community appearance and operation.
- Monitor corporate and client delinquency rates and collection processes for the account portfolio.
- Attend Board meetings per the management agreement and community events as needed.
- Prepare Board packages according to established time frames.
- Ensure the Board of Directors is aware of legal actions involving the Association.
- Maintain unit and contract files related to the operations of the Association.
- Assist the Board of Directors/ARB with architectural review processes and/or routine inspections as necessary.
- Maintain the C3 database, including updating resident information.
- Manage routine and special project vendor activities, including procurement and performance evaluation as contracted.
- Oversee Associa staff in accordance with contract provisions.
- Coordinate and/or oversee inspections of building facilities and/or common areas, arranging appropriate follow‑up actions as required.
- Oversee the AP process in accordance with Associa home office processes and procedures.
- Perform other duties as assigned.
Requirements
- Proficient knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
- Knowledge of communities, property, real estate, and homeowners associations.
- Understanding of the role of the association board, Community Association Manager, and how those roles interface with homeowner requests.
- Proficient grasp of typical business correspondence (grammar, structure, punctuation, spelling, etc.).
- Proficient knowledge of conflict resolution techniques.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer‑service skills.
- Self‑motivated, proactive, detail‑oriented, and a team player.
- Strong time‑management and time‑critical prioritization skills.
- Associate's Degree or Bachelor's Degree preferred.
- 1‑3 years of Community Association or Property Management experience.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.