Community Manager Job at Avanath Capital Management, LLC in Mill Valley

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role

This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of the company and community owners. The incumbent must possess a high degree of professionalism and positive engagement for our residents and the workforce.

Key Accountabilities

• Resident Relations + Customer Service
• Ensure a positive experience for the entire resident life-cycle - from move-in to move-out.
• Implement system for providing all necessary services to residents, including immediate acknowledgement and prompt action to correct complaints.
• Serve as advocate for residents by effectively communicating concerns to senior leadership.
• Function as a resource center for residents on all things that affect and may disturb their community-living experience.
• Responsible for all resident events and retention programs
• Refer residents as necessary to appropriate services and agencies that offer assistance.
• Maintain a secure confidential file for each resident.
• Fiduciary
• Understand the current financial health of the assigned community by regularly reviewing the community budget comparison.
• Produce financial growth or gains through marketing and leasing of new and turnover units, as well as additional revenue streams.
• Manage and execute all budgets, rent rolls, projections and occupancy goals.
• Implement a system to achieve 0% rent delinquency.
• Prepare and produce monthly reports and financials in an accurate and timely fashion.
• With Regional Manager, prepare Property Annual Operating Budget
• Prepare and submit subsidy vouchers (when applicable)
• Oversee large capital projects and coordinate between multiple departments (when applicable)

Staff Leadership

• Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
• Coordinate and oversee on-site operations including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc.
• Promote high-performing team execution through regular feedback, training and development.
• Empower collaboration and inclusivity, building trust and transparency.
• Demonstrate effective communication with residents, community teams, agencies, owners and staff.
• Regularly assess employee performance through feedback and the performance review process
• Recognize performance and address under-performance with clear expectations.
• Respond to team member concerns, maintenance issues, resident problems, security breaches, and emergencies.
• Create and supervise staff schedules to ensure operational efficiency.
• Ensure the community’s curb appeal is immaculate at all times.
• Adherence to Property Management Rules, Regulations and Guidelines

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Meet compliance and eligibility requirements as established by the appropriate local, state and/or federal agencies.
• Ensure proper procedures are followed as detailed in the employee and management handbooks.
• Respond to potential housing violations and liability concerns regarding the community.
• Seek approval and guidance from the Regional Manager within specified parameters.

Qualifications

• 5-7 years of experience in the property management industry
• 2+ years of experience as a community/property manager
• Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
• Proven effective and efficient leadership experience
• Knowledge of LIHTC and Tax Credit qualifications required
• Strong interpersonal, verbal and written communication skills
• Capacity to interact effectively with senior executives
• Ability to work well under time and other constraints
• Professional presentation and appearance
• Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet and email

Physical Demands & Working Conditions

• The incumbent is classified as essential staff and is expected to report to work and adhere to safety and business protocols.
• Frequent sitting and walking
• Travel within the region and to other offices/events via airline, train or automobile
• Repetitive use of computer, keyboard, mouse, and phone
• Reading, comprehending, writing, calculations, verbal communication
• May work in an elevated site, may walk on uneven ground
• Occasional squatting, bending, twisting, pushing, and pulling

How Avanath Supports You

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation. We offer:

• Culture Built on Purpose and Core Values - Integrity, Caring, and Continuous Improvement
• Comprehensive Benefits – health, dental & vision, 401(k), PTO, holidays and more
• Growth opportunities through internal promotion
• Development — training platforms, classes and coaching

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our DEI focus guides recruitment, compensation, development, promotions, and work environment practices. We embrace differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, and other characteristics. Our initiatives include respect, teamwork, work/life balance, and community contributions.

• Respectful communication and cooperation between all employees
• Teamwork and employee participation with diverse perspectives
• Work/life balance through flexible schedules
• Contributions to communities served

Compensation Range: $31.12 — $34.12 USD

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing and Sales

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