Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
The Role
This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well‑being for residents and associates, consistent with the goals and objectives of the company and community owners.
The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
- An Aptitude for Connecting – Must possess a strong sense for creating a sense of community and the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities including vendor partners and regulatory and social services partnerships. This includes adopting a collaborative approach to create consistently favorable circumstances.
- An Authentic Attitude – Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. Includes seeking resources throughout the organization via support services and senior leadership.
- An Approach That Is Positive and Professional – Consistently demonstrate active listening and ensure that residents and staff feel seen, heard, and valued as you work to resolve challenges.
Qualifications
- 5‑7 years of experience in the property management industry
- 2+ years of experience as a community/property manager
- Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
- Proven effective and efficient leadership experience
- Knowledge of LIHTC and tax credit qualifications required
- Strong interpersonal, verbal, and written communication skills
- Capacity to interact effectively with senior executives
- Ability to work well under time and other constraints
- Professional presentation and appearance
- Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet, and email
Key Accountabilities
- Resident Relations + Customer Service
- Ensure a positive experience for the entire resident life‑cycle – from move‑in to move‑out
- Implement a system for providing all necessary services to residents, including the immediate acknowledgement and prompt action to correct complaints
- Serve as an advocate for residents by effectively communicating concerns to senior leadership
- Function as a resource center for residents on all matters that affect their community living experience
- Responsible for all resident events and retention programs
- Refer residents to appropriate services and agencies that offer assistance
- Maintain a secure confidential file for each resident
- Understand the current financial health of the assigned community by regularly reviewing community budget comparisons
- Produce financial growth through marketing, leasing new and turnover residential units, and additional revenue lines
- Manage and execute all budgets, rent rolls, projections, and occupancy goals
- Implement a system to achieve 0% rent delinquency
- Prepare and produce monthly financial reports accurately and timely
- Prepare the Property Annual Operating Budget with Regional Manager
- Submit subsidy vouchers (when applicable)
- Oversee large capital projects and coordinate with multiple departments (when applicable)
- Challenge all team members to achieve higher performance goals
- Coordinate on‑site operations, including vendor relationships, contractor workmanship, rent collections, and accounts payable
- Promote high‑performing team execution through regular feedback, training, and development
- Empower collaboration and inclusivity, building trust and transparency
- Communicate actively with residents, community, agencies, owners, and team members
- Assess employee performance and conduct performance reviews
- Recognize top performers and manage underperformers with clear expectations
- Respond to team member concerns and emergency situations
- Create and supervise personnel schedules for operational efficiency
- Maintain community curb appeal
- Adhere to Property Management Rules, Regulations, and Guidelines, including Fair Housing and Americans with Disabilities Act compliance
- Meet compliance and eligibility requirements set by local, state, and federal agencies
- Follow procedures in the employee and management handbooks
- Address housing violations and liability concerns within the community
- Seek approval and guidance from Regional Manager within specified parameters
Physical Demands & Working Conditions
- Essential staff; adhere to all safety and business protocols
- Frequent sitting and walking
- Travel within the region and to other business offices and events via airline, trains, and automobiles
- Repetitive use of computer, keyboard, mouse, and phone
- May work in an elevated site and walk on uneven ground
- Occasional squatting, bending, twisting, pushing, and pulling
How Avanath Supports You
We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.
- Culture Built on Purpose and Core Values – Integrity, Caring, and Continuous Improvement
- Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays, and more
- Growth based on achievement with emphasis on promotion from within
- Development – opportunities to learn and expand your knowledge through online training, classes, and one‑on‑one coaching
Diversity & Inclusion
Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is our most valuable asset, and DEI is at the core of our operating and investment philosophy. We embrace and encourage employees’ differences across all protected characteristics. Our diversity initiatives include recruitment, hiring, promotions, and a work environment built on gender and diversity equity.
Compensation Range
$31.12 - $34.12 USD