Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.
Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone’s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.
Role Overview
The Role: This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well‑being for residents and associates, consistent with the goals and objectives of the company and community owners.
Essential Qualities: The incumbent must possess a high degree of professionalism and positive engagement for residents and the workforce.
- Connecting Aptitude: Must possess a strong sense for creating a sense of community and the drive to go the extra mile to create a positive experience for all residents and staff.
- Authentic Attitude: Consistently demonstrate an open and professional attitude when addressing and resolving resident and staff concerns.
- Positive Professional Approach: Consistently demonstrate an active listening approach and understand that your participation and support are integral to the success of Avanath.
Qualifications
- 5–7 years of experience in the property management industry
- 2+ years of experience as a community/property manager
- Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation
- Proven effective and efficient leadership experience
- Knowledge of LIHTC and Tax Credit qualifications required
- Strong interpersonal, verbal and written communication skills
- Capacity to interact effectively with senior executives
- Ability to work well under time and other constraints
- Professional presentation and appearance
- Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet and email
Key Accountabilities & Responsibilities
- Resident Relations + Customer Service
- Ensure a positive experience for the entire resident life‑cycle – from move‑in to move‑out.
- Implement system for providing all necessary services to residents, including immediate acknowledgement and prompt action to correct complaints.
- Serve as advocate for residents by effectively communicating concerns to senior leadership.
- Function as a resource center for residents on all matters affecting community life.
- Responsible for all resident events and retention programs.
- Refer residents to appropriate services and agencies that offer assistance.
- Maintain secure confidential file for each resident.
- Understand current financial health of assigned community by reviewing budget comparison.
- Produce financial growth or gains for the community through marketing and leasing new and turnover units, and additional revenue lines.
- Manage and execute all budgets, rent rolls, projections and occupancy goals.
- Implement system to achieve 0% rent delinquency.
- Prepare and produce monthly reports and financials accurately and timely.
- With Regional Manager, prepare Property Annual Operating Budget.
- Prepare and submit subsidy vouchers (when applicable).
- Oversee large capital projects and communicate between departments (when applicable).
- Challenge team members to achieve higher performance levels by setting and communicating goals.
- Coordinate and oversee on‑site operations, vendor relationships, contractor workmanship, rent collections, accounts payable, etc. to ensure smooth operations.
- Promote high‑performing team execution through regular feedback, training and development.
- Empower collaboration and inclusivity, building trust and transparency.
- Demonstrate effective communication skills with residents, community, agencies, owners and team members.
- Regularly assess employee performance through feedback and performance reviews.
- Recognize team members and manage poor performers with clear expectations.
- Respond to any team member’s concern, maintenance issue, resident problem, security breach or emergency.
- Create and supervise schedules of all personnel to ensure maximum operational efficiency.
- Ensure community curb appeal is immaculate at all times.
- Conduct all business in accordance with company policies, Fair Housing, Americans with Disabilities Act and all applicable laws.
- Meet compliance and eligibility requirements established by local, state and federal agencies.
- Follow procedures detailed in employee and management handbooks.
- Respond to potential housing violations and liability concerns regarding the community.
- Seek approval and guidance from the Regional Manager within specified parameters.
Physical Demands & Working Conditions
- Essential staff – must report to work and adhere to all safety and business protocols.
- Frequent sitting and walking.
- Travel within the region and to other business offices and events via airline, trains and automobiles.
- Repetitive use of computer, keyboard, mouse and phone.
- May work in an elevated site, walk on uneven ground.
- Occasional squatting, bending neck/waist, twisting neck/waist, pushing and pulling.
Compensation Range
$65,000 – $68,203 USD
Benefits & Development
- Culture built on purpose and core values – integrity, caring, continuous improvement.
- Comprehensive benefits: health, dental, vision, 401(k), personal time off, paid holidays and more.
- Growth based on achievement and emphasis on promotion from within.
- Development: commitment to learning opportunities from online training to coaching.
Diversity & Inclusion
Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our initiatives include recruitment and selection, compensation, professional development, promotions, transfers and an ongoing work environment built on gender and diversity equity.
Equal Employment Opportunity Statement
Avanath is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status or any other protected characteristic in any aspect of employment.
Application Process
To apply, submit your résumé and a cover letter outlining why you are a fit for this role. All candidates will be considered in accordance with the Equal Employment Opportunity policies.