City Wide Facility Solutions is hiring: Account Manager - Norfolk / Newport News

Account Manager - Norfolk / Newport News

Base pay range: $65,000.00/yr - $90,000.00/yr

What You Will Do

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all contractor relationships: interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, ensure client compliance, verify contractor compliance, and remove or replace contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction through detailed quality‑control inspections of client sites and consistent follow‑through on all commitments.
• Supervise and direct Night Managers to execute the client strategy and ensure all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with contractors and the Director of Operations (or owner); promptly address any arising client problems.
• Use City Wide's CRM to perform client inspections, add extra charges, and manage NM routing.
• Schedule each non‑routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s; ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past‑due invoices and paying contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Requirements

• 2+ years outside B2B account management experience; building maintenance or facility management preferred but not required.
• 2+ years track record of success in a client retention role, with goals and metrics to support.
• Highly detail‑oriented with excellent follow‑through on commitments.
• Positive and outgoing personality; adept at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledgeable of CRM databases.
• Ability to travel on a daily basis to client locations locally.

Benefits

• Medical
• Dental
• Vision
• PTO
• 401(k) Matching

About City Wide Facility Solutions

City Wide Facility Solutions is a fast‑growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, it is the largest building maintenance management company in North America, with over 60 years of experience and continued high growth and profitability. Our culture supports the mission to create a ripple effect by positively impacting the people and communities we serve.

City Wide is an Equal Opportunity Employer.