Integrations Solutions Specialist, Visual Lease Job at CoStar Group in Port Read

Overview

Join to apply for the Integrations Solutions Specialist, Visual Lease role at CoStar Group.

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

Visual Lease, as the centralized system of record for all lease-related financial, operational, and legal data, is purpose-built to support every team involved in managing a company’s leased and owned assets. Our platform integrates lease management, lease accounting, and sustainability reporting, enabling organizations to save time, mitigate risks, reduce costs, and support sustainability initiatives.

This position is full-time in the office and will be based in Iselin (Metropark), New Jersey.

Responsibilities

• Take ownership of all customer support cases related to our SFTP Connector, public APIs, Custom Accounting Feeds, and SSO.
• Provision new instances of Integrations product offerings, following established procedures.
• Document details and events of Integration requests/incidents by creating, managing, and resolving cases in the support ticketing system.
• Develop data translation documentation and data processing flow using current tools and software.
• Work with clients to configure systems and coordinate necessary training.
• Coordinate relationships with clients and third-party vendors.
• Create documentation for future reference, training, and support purposes.
• Partner with senior Integrations staff, engineering, and support staff on ad-hoc projects and escalated requests.

Basic Qualifications

• Bachelor’s degree required from an accredited, not-for-profit University or College.
• Driven and independent learner with the ability to grasp technical concepts and workflows quickly.
• Demonstrated ability to work independently and collaboratively in a team setting.
• Strong organizational skills with the ability to manage multiple competing priorities.
• Excellent written and verbal communication skills.
• Basic understanding of Windows applications and SaaS platforms.
• Professional, positive, and nurturing attitude with all clients.
• Strong sense of urgency and responsiveness.
• Self-motivated with a proactive approach to tasks.
• A track record of commitment to prior employers.

Preferred Qualifications

• Bachelor’s degree in computer science or a related field from an accredited, not-for-profit University or College.
• 2+ year related experience interacting directly with customers and resolving customer concerns or challenges.
• 1+ year related experience troubleshooting API and flat file SFTP integrations.
• 4+ months of SQL experience (academic or professional).
• Experience using customer management tools, such as Salesforce.
• Understanding of database and web-based software.
• Interest or experience in the commercial real estate industry is a plus.
• Willingness to work flexible hours, including occasional after-hours or on-call support.

What’s in it for you?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed. We offer generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, and tuition reimbursement.

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Access to CoStar Group’s Diversity, Equity, and Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

This position offers a base salary range of $55,000 - $75,000K, based on relevant skills and experience and includes a generous benefits plan.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing

Job-related information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Project Management and Information Technology
• Industries: Leasing Non-residential Real Estate, IT Services and IT Consulting, and Research Services