Weisiger Group is hiring: Service Writer in Knoxville

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Overview

We are a team-focused organization seeking a Service Writer to manage quoting, communications, and service-related documentation to support our customers and internal teams.

Essential Functions

• Email account manager, technician, and service with customer-approved quote attached
• Enter quote data in Quote Log database
• Generate off-lease quotes and send to customers for approval (CC: PSSR)
• Monitor quote database to identify quotes that are 3 days late and take appropriate action
• Send "Open" quotes to customers as a reminder of jobs not yet accepted or rejected
• Monitor quote database for quotes that are expired (30 days) and resend expiring quotes to customers and account managers
• Review quoting metrics with account managers and service/operation managers
• Run reports and update Finalized Billed Amount in database
• Participate in meetings with PSSR/Account Managers to discuss quote performance and improvements
• Create and submit quotes for customer jobs as they come in
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• High school degree or equivalent
• 3-5 years of experience in service environment, with focus on customer service/support highly preferred
• Microsoft Office (Word, Excel, Outlook, and PowerPoint)

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and/or otherwise move up to 25 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

Depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

Equal Opportunity Employer

We are an Equal Opportunity Employer. We require all employees to treat all colleagues and candidates with respect. We are committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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