Service Writer Job at Transport Refrigeration, Inc. in Madison

Overview

Service Writer at Transport Refrigeration, Inc. (TRI) – a Thermo King Dealer and 24/365 service organization. This frontline role supports a high-volume Madison, WI service hub for refrigerated transport fleets. Also known as a Service Advisor or Billing Clerk, this full-time position covers the entire job lifecycle from welcoming the customer to closing the repair order. You will manage service documentation, coordinate scheduling, and collaborate daily with technicians, parts clerks, and the sales team to keep equipment moving and customers informed.

This is a frontline role in a fast-paced environment that rewards ownership, leadership from the service counter, and the ability to stay composed under pressure.

What You’ll Do

• Greet and triage walk-ins, scheduled service, and urgent requests
• Open and manage active repair orders (ROs) in a time-sensitive, high-volume shop
• Validate PO numbers, warranty eligibility, and payment methods pre-dispatch
• Assign technician jobs and actively monitor job progress and accuracy
• Partner with the Parts Department to ensure parts availability and correct usage
• Collaborate with the Sales Team to align expectations and customer communication
• Track technician labor, validate job documentation, and ensure error-free invoicing
• Process COD payments and manage serialized part registration
• Answer inbound service calls and provide clear, professional assistance
• Assist in weekly payroll support and occasional cross-department needs

Qualifications

• 1+ year of experience as a Service Writer, Service Advisor, or Billing Clerk (dealership or fleet service preferred)
• Strong multitasking and cross-functional coordination skills
• Clear verbal and written communication, especially under time pressure
• Comfortable using Microsoft Outlook, Excel, and Word
• High school diploma or equivalent
• Valid driver’s license
• Willingness to travel occasionally for training or cross-location support
• Familiarity with service order or dealership management software (preferred, not required)

Why You’ll Succeed at TRI

We’re a Thermo King Dealer and a 24/365 service organization. Urgency isn’t optional—it’s expected. You’ll thrive if you stay calm when things move fast, collaborate across departments, sweat the details so techs can execute, know how to keep jobs moving, and want to be part of something bigger than “just another shop.”

Pay & Benefits

• Competitive pay
• Medical, Dental, Vision, and Life Insurance
• 401(k) with company match
• Paid holidays and PTO
• Paid onboarding, hands-on training, and clear promotion paths

About TRI

Transport Refrigeration, Inc. specializes in temperature control systems for heavy-duty trucks, trailers, and off-highway fleets. We support fleets in food distribution, pharmaceuticals, mining, construction, and more. We are known for responsiveness, dedication, empathy, creativity, and ethics in serving our customers and colleagues.

Seniority level

• Entry level

Employment type

• Other

Job function

• Other

Industries

• Truck Transportation