Communications Officer - Richmond

Communications Officer - Days/Nights at Hospital to Home LLC

Brief Description

Hospital to Home LLC serves as the Commonwealth of Virginias premier transportation provider. Our services include ambulatory, wheelchair, and stretcher transport as well as Basic Life Support, Advanced Life Support, Critical Care, and Organ Transports.

About the Role

Seeking a highly organized and detail-oriented individual to join our team as a Communications Officer. The role involves answering calls for service, scheduling trips according to availability, and dispatching units in a timely and efficient manner.

Prerequisites

• Be at least 21 years of age.
• Be proficient in reading, writing, and speaking English.
• Have an acceptable motor vehicle record in compliance with company policy.
• Ability to analyze situations quickly and make effective decisions.
• Excellent communication skills, both verbal and written.
• Strong negotiation and conflict resolution abilities.
• Proficient typing skills for data entry.
• Not have been convicted or found guilty of any crime, offense, or regulatory violation, or participated in other prohibited conduct identified in state EMS regulations (12VAC5-31-910).

Responsibilities

• Receive and prioritize incoming calls and requests for service.
• Dispatch appropriate personnel or resources based on the nature of the call.
• Monitor and track the status of ongoing assignments.
• Coordinate with field personnel to ensure timely response and resolution.
• Maintain accurate records of all calls, assignments, and actions taken.
• Communicate relevant information to appropriate parties in a clear and concise manner.
• Provide support and guidance to field personnel as needed.
• Utilize phone systems and computer software to facilitate dispatching activities.
• Perform other tasks assigned by leadership.

Requirements

• Previous emergency dispatching experience and medical knowledge highly prioritized.
• Familiarity with Law Enforcement and Fire/EMS operations.
• Current certification through the VA OEMS as an EMT or higher preferred.

Job Type

Full-time, Part-time

Expected Hours

20 40 per week

Summary

Candidates selected for employment are subject to a fingerprint-based background screening, as required by the Virginia Office of EMS. Candidates who refuse to be fingerprinted will be denied employment with H2H Emergency Services.

Equal Opportunity Employer

Hospital to Home LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race or national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability status, or genetic information.