U.S. Department of the Navy
This position is assigned to the Non-Appropriated Fund 9NAF) Library Branch; Fleet Readiness; Commander, Navy Installations Command (CNIC); SUBASE New London, Groton CT. The purpose of this position is to provide front desk, program, and customer service support in the Navy MWR main libraries, branch libraries, and resource centers.
Duties
Assists in the training of new library aids and technicians on circulation tasks.
Independently performs circulation and registration duties by implementing established procedures for circulation functions.
Maintains automated and/or manual circulation files to include all charged-out materials, user database files, registration files, reserves, document delivery, interlibrary loans, lost items, and over dues.
Implements established procedures for overdue materials.
Makes arrangements with customers for replacement of lost or damaged items, following relevant AFIs and local guidance. Using established procedures, maintains reserve and interlibrary loan services and does follow-up to ensure all requests are accurately fulfilled.
Maintains and compiles up-to-date library statistics on circulation, attendance, reference questions, and other requested data.
Provides ready reference services to library customers by locating required information using standard library reference tools, passing more difficult requests to the appropriate staff member.
Explains the Dewey Decimal Classification System and general management of library resources to customers.
Explains library rules, regulations, circulation procedures, and entitlements to library users and volunteers.
Assists library users with library equipment. Assists the supervisory librarian in developing and implementing programs and the marketing and publicity of library services and events.
Prepares displays.
Recommends titles for possible inclusion in the collection.
Utilizes the on-line public access catalog and on-line databases such as DIALOG and OCLC First Search to prepare subject bibliographies.
Performs routine clerical tasks.
Picks up, sorts, and distributes library mail. Uses varied and advanced functions of word processing software to prepare, format, modify, edit, and print a variety of letters, reports, memos, and other text documents.
Receives and transmits electronic mail with attachments.
Assists with the technical services process as needed.
Assists in conducting tours and group orientations.
Refers difficult questions/problems concerning work processes to the appropriate staff member.
Provides prompt and efficient circulation assistance.
Effectively assists in training new staff in circulation service procedures.
Courteously assists users in circulation and reference transactions.
Effectively administers reserve and interlibrary loan services.
Accurately updates, corrects, and queries circulation and reference databases.
Effectively administers overdue notification system.
Accurately maintains library statistics.
Effectively provides ready reference services.
Promptly and effectively assists in developing and implementing programs.
Properly and promptly performs routine clerical tasks.
Courteously receives and greets visitors and answers their questions.
Promptly and courteously answers telephone calls.
Effectively uses word processing software.
Accurately recognizes differences in existing procedures and applications and makes choices from among established alternatives.
Promptly receives and transmits electronic messages and attachments as appropriate.
Performs other related duties as assigned.
Requirements Must pass all applicable records and background check. Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment. Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (review required documents section for more information.) Hours of work will vary as required by the needs of the program. Incumbent may be required to work early, late, and on weekends and holidays. The work may require long periods of sitting, standing, walking, bending, and driving. Ability to lift, pull, push, and carry 45 pounds. Occasionally required to move heavier items. May be required to work outside in inclement weather for special events and programs. Must possess and maintain a valid and active U.S. driver's license to drive a government vehicle in the performance of duties.
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Independently performs circulation and registration duties by implementing established procedures for circulation functions.
Maintains automated and/or manual circulation files to include all charged-out materials, user database files, registration files, reserves, document delivery, interlibrary loans, lost items, and over dues.
Implements established procedures for overdue materials.
Makes arrangements with customers for replacement of lost or damaged items, following relevant AFIs and local guidance. Using established procedures, maintains reserve and interlibrary loan services and does follow-up to ensure all requests are accurately fulfilled.
Maintains and compiles up-to-date library statistics on circulation, attendance, reference questions, and other requested data.
Provides ready reference services to library customers by locating required information using standard library reference tools, passing more difficult requests to the appropriate staff member.
Explains the Dewey Decimal Classification System and general management of library resources to customers.
Explains library rules, regulations, circulation procedures, and entitlements to library users and volunteers.
Assists library users with library equipment. Assists the supervisory librarian in developing and implementing programs and the marketing and publicity of library services and events.
Prepares displays.
Recommends titles for possible inclusion in the collection.
Utilizes the on-line public access catalog and on-line databases such as DIALOG and OCLC First Search to prepare subject bibliographies.
Performs routine clerical tasks.
Picks up, sorts, and distributes library mail. Uses varied and advanced functions of word processing software to prepare, format, modify, edit, and print a variety of letters, reports, memos, and other text documents.
Receives and transmits electronic mail with attachments.
Assists with the technical services process as needed.
Assists in conducting tours and group orientations.
Refers difficult questions/problems concerning work processes to the appropriate staff member.
Provides prompt and efficient circulation assistance.
Effectively assists in training new staff in circulation service procedures.
Courteously assists users in circulation and reference transactions.
Effectively administers reserve and interlibrary loan services.
Accurately updates, corrects, and queries circulation and reference databases.
Effectively administers overdue notification system.
Accurately maintains library statistics.
Effectively provides ready reference services.
Promptly and effectively assists in developing and implementing programs.
Properly and promptly performs routine clerical tasks.
Courteously receives and greets visitors and answers their questions.
Promptly and courteously answers telephone calls.
Effectively uses word processing software.
Accurately recognizes differences in existing procedures and applications and makes choices from among established alternatives.
Promptly receives and transmits electronic messages and attachments as appropriate.
Performs other related duties as assigned.
Requirements Must pass all applicable records and background check. Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment. Starting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (review required documents section for more information.) Hours of work will vary as required by the needs of the program. Incumbent may be required to work early, late, and on weekends and holidays. The work may require long periods of sitting, standing, walking, bending, and driving. Ability to lift, pull, push, and carry 45 pounds. Occasionally required to move heavier items. May be required to work outside in inclement weather for special events and programs. Must possess and maintain a valid and active U.S. driver's license to drive a government vehicle in the performance of duties.
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