Operations Planning and Execution - Operations - Communication and Change Manage

Overview

TITLE: OPERATIONS - COMMUNICATION AND CHANGE MGMNT SR ANALYST
STATUS: EXEMPT
REPORT TO: SRMGR - PORTFOLIO PLANNING AND EXECUTION
DEPARTMENT: OPERATIONS PLANNING AND EXECUTION
JOB CODE: 11937
PAY RANGE: $83,900.00 - $95,0000.00 ANNUALLY

GENERAL DESCRIPTION:

The Communication and Change Management Senior Analyst is responsible for effective communication and executing on change management strategies that support the successful adoption of new processes, systems, and technologies across the organization. This role partners with cross-functional teams to assess change impacts, develop communication, assist with training plans, and foster a culture of agility and continuous improvement. The Communication and Change Management Senior Analyst is a key contributor to enabling business transformation and ensuring alignment with Golden 1’s strategic objectives. Overall, the role demands a collaborative partner to drive business outcomes and ensure alignment with internal and member needs.

Responsibilities

• Execute change management strategies to support enterprise initiatives.
• Ensure effective communications methods are utilized to operationalize process, policy, regulatory and other types of business change.
• Conduct impact assessments to identify risks, stakeholder impacts, and readiness levels.
• Create and manage communication plans to ensure clear and consistent messaging throughout change efforts.
• Provide guidance and support to leaders and teams to build change capability and reduce resistance.
• Collaborate with project teams to integrate change management activities into overall project plans.
• Communicate training programs and materials to support employee adoption.
• Monitor and evaluate the effectiveness of change initiatives and adjust strategies as needed.
• Promote change readiness and a culture of continuous improvement across the organization.
• Partner with internal stakeholders to identify and address barriers to change and develop mitigation strategies.

Physical Skills, Abilities, and Exertion

• Strong analytical and quantitative skills to interpret data and develop forecasts.
• Excellent communication skills to present findings and influence decision-making.
• Manual dexterity to operate standard office equipment including computers, copiers, and telephones.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office

Organizational Contacts & Relationships

• INTERNAL: All levels of staff and management, including Senior Management.
• EXTERNAL: Members, vendors, suppliers, government agencies, credit union industry associations and peers at other financial institutions.

Qualifications

Bachelor’s degree in business administration, Operations Management, or related field is required. Additional experience in lieu of degree may be considered.

Experience

Minimum of 5 or more years of experience in communication, change management, or operations analysis. Experience in a financial institution or service-oriented environment is preferred.

Knowledge / Skills

• Strong understanding of change management practices and effective communication optimization strategies.
• Excellent communication and interpersonal skills with the ability to influence at all levels.
• Ability to translate complex data into actionable insights.
• Strong collaboration and relationship-building skills across departments.

Physical Requirements

• Prolonged sitting throughout the workday with occasional mobility required.
• Corrected vision and hearing within normal range.
• Ability to lift up to 20 lbs. as needed.
• Occasional movement throughout the department to interact with staff.
• May require extended hours or travel to support planning initiatives and attend meetings or training.

Licenses / Certifications

• Project Management Professional (PMP) certification is a plus.

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.