salesforce.com, inc. is hiring: Sr. Program Manager, Creative in Atlanta

Overview

Join Salesforce as a Sr. Program Manager, Creative Design. You will help design the operational future of how Salesforce's Creative Design team delivers impact at scale—creating conditions where designers, researchers, and strategists can focus on delivering meaningful, accessible digital experiences for millions of customers.

Join us in shaping the evolution of the Digital Customer Experience within the UXCD organization. This role focuses exclusively on the Creative Design function, acting as the operational hub for the team. You will manage project flow, vendor partnerships, documentation, and tooling alignment to ensure high-quality, on-brand work across Salesforce’s digital ecosystem. Strong organizational and prioritization skills are required to manage a high-volume, cross-modality portfolio of creative projects across editorial, video, and graphic design.

Responsibilities

• Drive the strategic operations of the Creative Design team by coordinating project requests, creating workback schedules, and monitoring deliverables.
• Lead weekly scrum meetings to reinforce clarity, maintain strategic alignment, and remove barriers to high-impact deliverables.
• Oversee project intake, prioritization, and capacity planning in partnership with program and creative leads, ensuring alignment through structured discovery and kickoff sessions.
• Design and scale processes, templates, and playbooks that streamline execution and improve visibility.
• Partner with leadership on strategic planning, offsites, quarterly business reviews, and organization-wide initiatives to drive continuous improvement and operational excellence.
• Cultivate cross-functional partnerships with teams such as PMO, DET, and Digital Success Ops to ensure alignment, resource efficiency, and program delivery across shared initiatives.
• Manage vendor relationships and research tool procurement in partnership with DesignOps and Finance.
• Maintain operational tooling and reporting across systems.
• Partner with UXCD leadership to forecast resourcing needs, model team capacity, and maintain sustainable workloads.
• Deliver executive-ready dashboards, reports, and communications that clearly articulate program health and outcomes.
• Champion collaboration, inclusion, and creative excellence across Digital Success and the Customer Success organization.

Experience

• 5+ years of program or operations management experience, including 3+ years supporting creative editorial, video, or graphic design organizations.
• Proven success managing cross-functional initiatives with multiple stakeholders and competing priorities.
• Strong understanding of editorial, video, and graphic design creative processes, project workflows, and operations.
• Experience managing vendors, creative partners, and external resource budgets.
• Skilled in program governance, documentation, and process optimization.
• Proficiency with Smartsheet, Asana, JIRA, or similar project management tools.
• Experienced with collaboration platforms (Slack, Confluence, Miro, Google Workspace, Figjam, LucidChart).
• Proficiency with functions and formulas in Google Sheets, as well as workflow logic.
• Ability to develop and maintain dashboards for visibility into project health, capacity, and delivery.
• Exceptional communication and stakeholder management skills.

Nice-to-Have

• Experience in Digital Customer Success, DesignOps, or Customer Experience organizations.
• Background working with distributed global teams across time zones.
• Experience supporting creative production pipelines across graphic design, motion, and design system outputs.
• Experience using Salesforce products and understanding digital experience platforms.
• PMP, Agile, or equivalent program management certification.
• Strong interest in AI-driven customer experiences and data-informed design.

Unleash Your Potential

When you join Salesforce, you\'ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we\'ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to shape the future and redefine what\'s possible for yourself, for AI, and for the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Know your rights: workplace discrimination is illegal. All employees and potential employees are assessed on merit, competence, and qualifications—without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to hiring, promotion, compensation, and all employment actions. In the United States, compensation offered will be determined by location, job level, and related factors. Salesforce offers a variety of benefits, including time off programs, medical, dental, vision, mental health support, parental leave, life and disability insurance, 401(k), and employee stock purchasing. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.