HM Sales Advisor Scottsdale Fashion Job at H&M in Scottsdale

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming & guiding customers through your store to actively sell our products and providing customers with support & guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

• Customer Sales & Profit: Provide excellent customer service, welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories & products in all areas of the store
• Effectively promote and sell products
• Actively promote our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support with commercial or operational actions to reach sales targets with store management

General Information

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
• Use product & fashion knowledge to share relevant information with customers

Team & Development

• Retain and share service, fashion and store operations knowledge and skills with colleagues
• Follow all procedures, routines, and legal requirements in all areas of the store
• Give & receive feedback with colleagues to learn, develop & support each other
• Participate in onboarding, introduction processes & trainings relevant for your role & future development

Retail Operations / Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
• Operate fitting room and checkout areas according to best practice & processes
• Contribute to a clean and tidy sales floor and back of house
• Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories
• Ensure good stock levels with replenishment routines on the sales floor
• Follow best practice for in-store OMNI Services & in-store tech services/tools
• Support with opening and closing of the store
• Follow all H&S guidelines and legal requirements applicable to the role

Qualifications

• As a Sales Advisor, you'll be passionate about fashion and everything we create in-store
• Motivated by giving customers a great experience
• Communicative, creative and curious, motivated, flexible, decisive, and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience in a dynamic and collaborative environment
• Experience in customer service in fashion, retail or other service-related industries

Why You'll Love Working at H&M

• We value diverse backgrounds and inclusivity
• We are a values-driven organization guided by our values
• Access to Colleague Resource Groups (CRGs) for community and networking
• Inclusive culture where you can be yourself at work
• Access to a global talent community with career growth opportunities
• Comprehensive benefits including health insurance, wellbeing and family support, retirement plan, paid leave, and a community day
• Employee discount across H&M brands

Additional Information

• Job Status: Hourly, Non-Exempt
• EEOC Code: SLS
• Compensation: Sales Associates Pay Rate $15.25 per hour

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.

Note: H&M may assess candidates using tools or assessments; participation may be optional or required depending on the location and role.