HM Sales Advisor Fashion Valley San Diego Job at H&M in San Diego

About the Role

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide customers with support and guidance. You'll use your fashion and product knowledge to provide customers with all the relevant information they need for the best experience. You will also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.

• Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service
• Engage with customers to provide excellent service
• Guide customers through fashion trends, stories and products in all areas of the store
• Effectively promote and sell products to customers
• Promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support commercial or operational actions to reach sales targets with the store management team

General Information

Fashion & Trend Awareness

• Keep up-to-date with fashion trends, tendencies, styles, brands, products, competitors and relevant influencers
• Use product and fashion knowledge to share relevant information with customers

Team & Development

• Retain and share service, fashion and store operations knowledge with colleagues
• Follow procedures, routines and legal requirements in all areas of the store
• Give and receive feedback with colleagues to learn, develop and support each other
• Participate in onboarding, introduction processes and trainings relevant for your role and development

Retail Operations / Visual & Commercial Execution

• Complete full garment cycle from unpacking and refill to steaming and garment care
• Operate fitting room and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Support garment presentation and displays according to visual and commercial guidelines
• Ensure good stock levels with replenishment routines on the sales floor
• Maintain in-store OMNI services and tools (Instore Care App, Click & Collect, Smart Store, etc.)
• Assist with opening and closing of the store
• Follow all H&S guidelines and legal requirements applicable to the role

Qualifications

• As a Sales Advisor, you'll be passionate about fashion and what we create in-store
• Motivated by giving customers a great experience
• Communicative, creative and curious, motivated, flexible, decisive and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Have sales experience in a dynamic and collaborative environment that you can apply to your role
• Experience with customer service in fashion, retail or other service-related industries

Why You'll Love Working at H&M

• We value diverse backgrounds and are committed to inclusion
• We are a values-driven organization guided by our seven values with over 75 years of history
• Access to Colleague Resource Groups (CRGs) for community and networking
• Inclusive company culture where you can be yourself at work
• Access to a global talent community with opportunities for growth
• Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave and time off, and a community day
• Employee discount at H&M, & Other Stories, and COS

Additional Information

• Job Status: Hourly, Non-Exempt
• EEOC Code: SLS
• Compensation: Sales Associates Pay Rate $17.75 per hour

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company's discretion.

We provide reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us.

Benefits

We offer attractive benefits with development opportunities. All employees receive a staff discount card usable on all H&M Group brands in stores and online. Brands include H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition, all employees are included in the H&M Incentive Program (HIP).

Local markets may offer different competitive perks and benefits.

Inclusion & Diversity

H&M is part of H&M Group. We are committed to inclusive, diverse and equitable workplaces. All diversity dimensions are considered in our recruitment process. We ask applicants not to attach a cover letter to reduce biases.

Company Description

H&M is a fashion brand offering the latest styles and inspiration. Our idea is fashion and quality at the best price in a sustainable way. Learn more about H&M here.

Store Roles Assessment

We use automated decision-making for skill-based recruitment in some stores. Your responses may be evaluated by an assessment tool, supplemented by human oversight. You can read more about the result here. You can provide feedback after the assessment and ask questions. If you have difficulties, you can request an alternative method of assessment by contacting recruitmentsupport@hm.com.