Library Assistant II - Part-Time Job at Inside Higher Ed in Lawrenceville

Overview

Job Title: Library Assistant II - Part-Time

Location: Georgia Gwinnett College

Regular/Temporary: Regular

Full/Part Time: Part-Time

Job ID: 291876

Job Summary

Under general supervision, this position will perform service desk duties to include: stacks maintenance, resource sharing activities, information commons monitoring, and provide troubleshooting of basic computing and printing issues. This position will also assist in the training and supervision of student employees. Working a maximum of 19 hours per week, this position is needed during evening and weekend hours when GGC classes are running. Employee may work during holiday periods intersession, and other abbreviated schedules.

Responsibilities

1. Performs various Circulation Desk activities via both manual and automated systems (check-outs / check-ins / renewals)
2. Performs resource-sharing (GIL Express, ILL, etc.) and course reserve collection activities (check-outs / check-ins; processing; scanning)
3. Responds appropriately to library users requests for information including basic reference questions; provides referrals to other library or GGC staff/departments as needed
4. Assists library users in locating circulating and reference materials using Library of Congress classification system
5. Assists in the hiring, training, and supervision of Student Assistants, provides feedback on Student Assistant work performance for semester evaluations
6. Performs general helpdesk functions including serving as a proctor for the print management system and assisting users with wireless connectivity, productivity software, the learning management system, printing, copying, and scanning
7. Assists staff in troubleshooting problems, and creating and tracking tickets and their resolution by campus IT
8. Provides support to Access Services staff in documenting processes and in creating instructional materials
9. Identifies issues and addresses or refers them to appropriate areas; works on special projects as assigned, using word processing, spreadsheet, database, scanning, or other computer software; other duties as assigned

Required Qualifications

• 2 Year / Associate Degree
• Customer service experience

Preferred Qualifications

• 4 Year / Bachelor's Degree
• Experience with Windows operating system and Microsoft Office
• Experience providing customer service
• Experience dealing tactfully and courteously with library users
• Relevant supervisory experience
• Professional library experience in a staff position
• Availability on nights and weekends

Knowledge, Skills, & Abilities

KNOWLEDGE Knowledge, of a general nature, of library functions; Knowledge of, and proficiency with, basic computer technology

ABILITY Ability to determine issues from information presented in various formats; Ability to provide customer service and to multitask; Ability to understand and follow established guidelines and processes; Ability to provide general direction to students; Ability to evaluate and provide feedback on routine performance of duties

Skills Skills in verbal and written communications; Skills in researching, tracking data and maintaining records

USG Core Values & Conditions of Employment

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at the USG policy manual.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at the USG policy manual.

Conditions of Employment

Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG).

Equal Employment Opportunity: Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws.

For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at (678) 407.5746 or email hr@ggc.edu.

Background Check: Position of Trust + Education

Other Information: Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.