Overview
Studio Sales and Operations Manager – JOB OVERVIEW
The Studio Sales and Operations Manager leads the studio in all aspects of membership acquisition, retention, employee development and achieving sales quotas. The role is responsible for hiring, onboarding and supervising team members; planning and assigning daily, weekly and monthly goals; providing excellent customer service and directing work tasks. The manager will handle the employee lifecycle with coaching, annual performance reviews, and rewarding high performers. The Studio Sales and Operations Manager reports to the Regional Sales and Operations Manager.
Benefits
- FREE Premier Orangetheory Fitness membership for you and a dependent
- Health & Wellbeing insurance
- 401k Retirement upon eligibility
- Paid Time Off Holidays
- Growth Opportunities
- Monthly sales bonus and bi-weekly commission incentives based on sales performance
- Collaborative positive company culture
Job Responsibilities
- Sales and Operations Management: Efficiently manage and exceed OTF sales and operational budgets ensuring adherence to business policies and driving revenue growth
- Team Leadership and Development: Lead and coach OTF staff ensuring high performance through effective training, evaluation and mentorship
- Sales Strategy and Execution: Coordinate sales drivers, oversee sales process and maintain OTF class size through promotional initiatives
- Customer Service and Community Engagement: Provide exceptional customer service, resolve issues effectively and plan engaging events to enhance community involvement
- Operational Excellence: Enforce corporate policies, maintain front desk systems and ensure facility cleanliness, maintenance and operational efficiency
- Performance Evaluation and Improvement: Conduct staff performance reviews, monitor KPIs and implement strategies for continuous improvement in sales, service and operations
Job Requirements
- Demonstrate High Performance: Show competitive drive and deliver results at a high level
- Effective Management Skills: Ability to prioritize, organize and complete tasks efficiently, including managing difficult customer and employee situations
- Interpersonal and Communication Skills: Connect effectively with members, the community and the public. Possess excellent written and verbal communication skills
- Business Acumen: Demonstrate strong decision-making skills that add value to the business. Proficient in Microsoft Office, mobile applications and CRMs
- Education and Experience: High school diploma or equivalent required; Bachelor's degree preferred. 1 year of experience in retail or direct sales management / lead generation systems
- Specific job duties and selection requirements vary between Orangetheory Fitness studio locations. The studios hiring manager can provide more details if you are selected to proceed with the interview process
Pay : $50,000 - $55,000 annually, Bonus and Commission
Equal Employment Opportunity
Austin Fitness Group is an equal opportunity employer. Austin Fitness Group is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age or any other characteristic protected by federal, state and/or local laws. We adhere to a strict policy of non-discrimination in all aspects of employment. This Equal Employment Opportunity Policy applies to all employees and applicants for employment. Austin Fitness Group is dedicated to upholding the principles of equal employment opportunity and fostering a workplace that promotes fairness, equity and respect for all individuals.
Compensation : $50,000 - $55,000 per year
About Us
Orangetheory is a science-based full-body workout that uses technology to measure performance so members can prove they are a 60-minute class led by a highly trained and certified coach. Members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism, with calories burned post-workout backed by the science of excess post-exercise oxygen consumption (EPOC).
Our Philosophy
For us physical fitness transcends weight loss and bikini season. Fitness is a way of life; our brand purpose is to help people live longer, more vibrant lives. We aim to help members feel mentally and physically better, with benefits including mood, cognition, sleep and overall happiness. Orangetheory can help members through disease, chronic illness, depression and grief, giving them energy to enjoy life and activities with loved ones. More Orangetheory, More LIFE.
Diversity, Equity and Inclusion
Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the brand. We strive to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, and uplifting the communities we serve.
Acknowledgement
I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory Fitness franchisee, not the franchisor. Any information provided in this application will be submitted directly to the independent franchisee who is solely responsible for all employment-related matters in their studio. The independent franchisee is responsible for decisions concerning employment, including hiring, firing, discipline, supervision, staffing and scheduling. This employer will not share my application with the franchisor, and OTFF will not control or be responsible for the franchisee’s employment policies.
Orangetheory values your privacy. Personal information provided in this application will be submitted directly to the independent franchisee. For inquiries regarding how the independent franchisee may collect and process personal information, refer to that franchisee’s privacy policy. For other information about how the franchisor or affiliates may collect and process personal information, please refer to Experience.
Key Skills
Sales Experience, Customer Service, Google Docs, Management Experience, Millennium, Retail Sales, Data Management, Salon Software, MINDBODY, Sales Management, Leadership Experience, Yoga
Employment Type : Full-Time
Experience : years
Vacancy : 1
Yearly Salary 50,000 - 55,000