Event Operations Supervisor, Audio Visual - Hilton Austin Job at Encore in Austi

Event Operations Supervisor, Audio Visual - Hilton Austin

Position Overview: The Operations Supervisor leads floor operations with a focus on customer service, staff leadership, and development. The supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. The role may also participate in location administrative duties to support onsite operations and career development. This position reports to the DET, DOO, or Operations Manager.

Operations Management

• Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
• Performs daily floor management, directing the workflow of technicians and assisting management with labor needs and scheduling.
• Participates in crew scheduling with venue management and Workforce, focusing on talent assignment and event requirements.
• Ensures flowsheets are updated and properly completed.
• Works with the team to establish coordinated communications for event management.
• Attends venue meetings as needed (e.g., daily banquet event order meetings, pre‑ and post‑conferences).
• Assists management in team member compliance with Operational Excellence.
• Provides suggestions for scheduling and operational efficiencies.

Customer Service

• Provides excellent service and strives to exceed expectations and needs of internal and external customers by following Encore’s Service Standards.
• Maintains positive relationships with all clients through effective communication.
• Meets with guests on site to ensure their needs are met and equipment setups are correct.
• Monitors events and checks in on customers throughout the day.
• Fosters and maintains the hotel/client relationship.
• Assists management in team member compliance with Encore’s Service Standards.

Training / Staff Development

• Assists in training technicians on all floor activities.
• Assists in training technicians on the venue’s operational standards and Encore’s service and operational standards.
• Serves as a mentor for new hires.
• Provides guidance and understanding of the technician career journey.
• Models and reinforces a positive working environment centered around company values.

Event Technology

• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoots technical issues and resolves problems quickly as they arise.
• Complies with all company security and safety measures.
• Ensures equipment is secured from theft and/or damage when in use.
• Performs preventive maintenance on equipment to keep it presentable and in good working condition.
• Leads the team in proper security, storage, transportation, and maintenance of equipment.
• Participates in physical inventory count processes as requested.

Job Qualifications

• Bachelor’s degree is preferred.
• 3-5 years of customer service or hospitality experience is preferred.
• 3-5 years of audio‑visual experience is required.
• Internal applicants must meet/complete all training and certification requirements determined by Encore’s Global Learning Training Program.
• External applicants must meet and complete all training and certifications required for this position within 60 days of the start date.
• Knowledge of technical theory.
• Advanced problem‑solving skills.
• Experience leading workflow and team members.
• Must have a valid driver’s license if the position may require operating company vehicles.
• Additional DOT requirements may need to be met, if applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service – Hospitality, Ownership
• Do The Right Thing – Manages Ambiguity
• Drive Results – Directs Work, Achieves Goals
• See The Big Picture – Financial Acumen
• Value People – Builds Effective Teams

Physical Requirements

• Sitting: 2‑3 hours
• Standing: 4‑5 hours
• Walking: 4‑5 hours
• Stooping: 2‑3 hours
• Crawling: 2‑3 hours
• Kneeling: 2‑3 hours
• Bending: 2‑3 hours
• Reaching (above head): 2‑3 hours
• Climbing: 0‑1 hour
• Grasping: 4‑5 hours

• Lifting Requirements – 0‑15 lbs continuously, 16‑50 lbs frequently, 51‑100 lbs occasionally, over 100 lbs occasionally.
• Carrying Requirements – 0‑15 lbs continuously, 16‑50 lbs frequently, 51‑100 lbs occasionally, over 100 lbs never.
• Auditory/Visual Requirements – Close vision continuously, distance vision continuously, color vision frequently, peripheral vision occasionally, depth perception frequently, hearing continuously.
• Pushing/Pulling Requirements – 0‑15 lbs continuously, 16‑50 lbs frequently, 51‑100 lbs frequently, over 100 lbs occasionally.

Hourly Pay Range

$20.09 – $24.60

Benefits and Commitment to Inclusion

Encore is committed to providing the best benefits options for employees and families. Click here to view the benefits options for employees worldwide. We celebrate a welcoming culture where each individual is valued for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.