Community Manager Job at The Michaels Organization in Durham

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives – ones that jumpstart housing, education, civic engagement, and neighborhood prosperity. With this passion at the forefront of our business, Michaels teammates can be proud to be a part of the extraordinary, every day.

Role Summary

As Community Manager, you will have full on-site day‑to‑day responsibility for all property (community) management activities/functions for one or more properties. You will ensure that properties are maintained in good physical condition and operate with a stable fiscal operation, providing residents a clean and well‑maintained community.

Responsibilities

• Manage, train, direct, and ensure the safety of all employees assigned to the property, assess critical or emergency situations, and make sound business judgments.
• Hire, train, conduct performance evaluations, recommend salary increases, and communicate with employees in accordance with company policy.
• Establish schedules and assign staff for routine and emergency tasks; approve and schedule paid and unpaid time off.
• Train staff on safe operating procedures and accurately report all accidents and emergencies.
• Develop and execute marketing campaigns for leasing, including tours and lease agreement processing; maintain market knowledge and adjust strategies to remain competitive and compliant with applicable laws.
• Ensure resident compliance with local, state, and federal requirements; address any non‑compliance issues promptly.
• Prepare and implement the annual budget; maintain accurate financial records, including payroll, daily bank deposits, and cash account control; provide vacancy reports as required.
• Supervise outside contractors, negotiate vendor contracts, and ensure timely completion of work.
• Participate in move‑in/out processes and agency inspections.
• Build and maintain positive relations with residents, resident organizations, and service providers.
• Comply with all Company Accounting and Operations directives, policies, and procedures.
• Continuously inspect property records for deficiencies and implement improvements.
• Obtain and maintain required certifications or licenses within the first year of employment and remain compliant with all leasing laws and policies.
• Perform other duties as assigned.

Qualifications

• Required Experience – Two or more years in multi‑family residential property management, preferably with direct supervision of employees.
• Multi‑family residential leasing experience required.
• Accredited Resident Manager or similar designation preferred.
• Accounting/Financial and Administrative background preferred.
• Education/Training – High School Diploma or equivalent required; two or more years of college preferred.
• Tax Credit, Section 8, and/or Public housing experience preferred.
• Required certifications or licenses preferred, or the ability to obtain within one year.
• Required Skills and Abilities – Professional appearance, conflict resolution, excellent organization and attention to detail, accurate financial record keeping, valid driver’s license and vehicle (exceptions may apply).

Working Conditions

• Primarily an office environment but will need to meet residents in units, show units, walk around the property, and climb stairs in multi‑story facilities; may be exposed to cleaning solvents, paint fumes, and landscaping chemicals.
• Evening, weekend, and on‑call work may be required to respond to emergencies or maintenance situations.

Salary Range Information

The range displayed on the posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

Rewards & Benefits

As part of our team, you will enjoy a competitive wage, a comprehensive benefit package that includes medical, dental, vision, prescription, generous paid time off, a 401(k) plan with a company match, and more. We also offer the Michaels Employee Scholarship Program for your children. We believe in education and in taking care of our own.

• Help make the world a better place in a team‑oriented environment.
• Grow with our organization through professional development opportunities.
• Collaborate and thrive in a culture where everyone is welcome.

To learn more about the total rewards we offer, please visit our website.

Salary Range
$45,000 Annually