Associate Account Director/Account Director, Influencer Marketing Boston, Massac

Associate Account Director/Account Director, Influencer Marketing

Location: Remote, work from home with some travel (up to 25% of time) required for client and internal meetings.

The Role: Lead and manage cross‑regional influencer marketing teams for our client base, acting as a high‑level client liaison and internal escalation point. Deliver client‑centric strategy, performance, and growth across influencer, affiliate, and partnership channels. Own client service excellence, team development, and utilization and profitability.

Top 5 Job Responsibilities

• Portfolio Growth (Strategic, Execution, Performance) – Provide high‑level strategic guidance, innovate new tactics, and identify expansion opportunities to achieve YoY growth KPIs. Draft expansion proposals and pitch internally and to clients.
• Lead, Manage, and Hold Your Team Accountable – Oversee account teams, hire, develop, coach, and retain high‑performance members. Track team happiness and retention metrics, address performance issues, and promote a collaborative culture.
• Superior Client Service (Communication, Satisfaction, Retention) – Build strong client relationships, act as the primary point of contact for 95% of escalations, and ensure clear communication that drives client trust and a NPS of 8+.
• Resource Allocation & Profitability – Manage monthly utilization, staffing plans, and profitability. Adjust scope, maximize revenue, and maintain high retention rates and profit margins.
• Internal Responsibilities – Collaborate across Sales, Marketing, and Ops; streamline information sharing, lead process improvements, and identify risk mitigation strategies.

What Success Looks Like

By 6 Months

• Oversee daily operations of multiple regional influencer programs.
• Build and maintain strong client relationships with recognition as a trusted leader.
• Deliver measurable growth and performance in line with client goals.
• Coach teams and manage performance independently, with oversights only when necessary.
• Maintain profitable client service with billing rate targets met and NPS 8+.

By 1 Year

• Full ownership of program performance and regional responsibilities.
• Consistent exceedance of client expectations and retention.
• Maximize team and account efficiency; lead strategic plans and communication.
• Secure ongoing expansion opportunities and client retention.
• Deliver all deliverables at A‑caliber quality, meeting profit and satisfaction targets.

Qualities of the Ideal Candidate

• Strong motivation and focus on results.
• Exceptional client service and engagement.
• Independence, accountability, and deadline discipline.
• Advanced written and verbal communication.
• Leadership mindset; able to collaborate and motivate a remote team.
• Strategic thinker with problem‑solving skill and data‑driven decisions.
• Thrives in fast‑paced environments and manages competing priorities.

Minimum Qualifications & Skills

• 6+ years of digital marketing or agency experience.
• Proven leadership track record: hiring, coaching, performance management.
• Solid understanding of omni‑channel marketing and influencer programs for consumer brands.
• Working knowledge of attribution and influencer/affiliate synergy.
• Experience with creator platforms (CreatorIQ, GRIN, etc.) preferred.
• Knowledge of affiliate networks or SaaS platforms preferred.
• Ability to travel up to 25% across the US or internationally.
• Strong analytical, Excel, and reporting skills.
• Strategic thinker capable of leading comprehensive influencer strategies.

Why Acceleration Partners?

Acceleration Partners is the world’s largest agency dedicated to partnership marketing, delivering data‑driven results to over 200 leading brands worldwide. We lead the industry with proprietary technology, a globally distributed team, and a culture that values relationships, ownership, and continuous improvement.

AP Perks & Benefits

• 100% remote work for all employees.
• Group medical, dental, and vision cover (opt‑out options available).
• 401(k) with company match.
• Open paid time off and paid parental leave.
• Vacation and wellness breaks in July and December.
• Volunteer and birthday time off.
• Focused Friday team events.
• Paid sabbatical program and donation matching.
• Competitive base salary of $100,000‑$120,000 (location dependent).

Accelerated Partners is committed to a diverse workforce and we are an equal‑opportunity employer. We evaluate applicants regardless of age, race, color, gender, religion, national origin, sexual orientation, disability, or veteran status.