UX Researcher II Job at Planet Pharma in New York

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Job Description: UX Researcher, AI & LLM Products

Team: Foundation Model Group, Prescient Design (AI for Drug Discovery).

The Foundation Model group within Prescient Design is seeking an exceptional UX Researcher. Our team is at the forefront of developing AI and agentic frameworks to revolutionize drug discovery. We are specifically looking for candidates with direct experience in LLMs (Large Language Models) and AI agents, and/or a background in biotech, pharma, or a related industry, with a proven track record of shipping internal software products. As the bridge between our AI development team and our users—world‑class scientists and biomedical experts—your mission is to ensure our agentic framework is not only powerful but also intuitive and seamlessly integrated into the complex workflows of cutting‑edge drug discovery. You will champion a user‑centered approach, translating deep user insights into a product that accelerates scientific breakthroughs.

Role

• Define AI Product Strategy Through UX Research: Lead end‑to‑end user research to directly inform the product roadmap for our agents and LLM‑based applications.
• Design and Execute Rigorous Usability Studies for AI Products: Develop and implement specialized user testing methodologies (e.g., contextual inquiries, task‑based usability tests) to evaluate the effectiveness and intuitiveness of our LLM‑driven interfaces and agentic workflows.
• Operationalize User Feedback for AI Systems: Build and manage a systematic process for gathering, analyzing, and tracking qualitative feedback on our models and agents, enabling data‑informed improvements to the core AI infrastructure.
• Uncover Actionable Insights for Agentic Frameworks: Analyze qualitative data from user sessions to understand how scientists interact with and trust AI outputs. Synthesize findings to reveal what drives user adoption and engagement with complex AI tools.
• Build a User‑Testing Infrastructure for Internal AI Tools: Create and maintain reusable testing protocols and recruitment pipelines tailored for internal, expert users.
• Collaborate Deeply with AI/ML Engineers & Scientists: Translate complex user needs from drug discovery units into clear, actionable product requirements for our AI models and agentic systems.
• Communicate with Clarity and Impact: Provide compelling insights and recommendations, advocating for the user to both technical and non‑technical stakeholders.

Qualifications

• 3‑5+ years of experience conducting UX research and usability testing, preferably with complex, expert‑facing systems or internal tools.
• 3‑5+ years of experience in qualitative and quantitative research methods, including generative and usability studies, data analysis, and A/B testing.
• Demonstrated experience with AI products, specifically LLMs and AI agents.
• Experience with UserTesting, Contentsquare, or similar usability testing platforms.
• Experience building and scaling a user research practice, including recruitment, testing, and knowledge management.
• Strong analytical skills and the ability to synthesize complex, ambiguous qualitative data into clear, actionable themes.
• Enjoy tackling ambiguous, high‑stakes problems and have a genuine curiosity for complex domains like drug discovery.
• Excellent communication skills with clarity, empathy, and strategic focus.

Highly Preferred

• Direct experience shipping internal software, tools, or products within biotech, pharma, or a related industry.
• Hands‑on experience with LLM‑based applications and standardized protocols such as MCP (Model Context Protocol).
• Experience working directly with subject matter experts and stakeholders on internal tools.

Pay Rate Range: $75‑92/hr depending on experience.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.