Lead UX Researcher Job at Caterpillar Inc. in Peoria

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About the role

As a Lead UX Researcher, this position will drive the complete research process and collaborate closely with cross‑functional counterparts in Product Management, UX Architects, Design, Web Development, Marketing, CDIs, and Engineering to influence key strategy and execution decisions.

What you will do

• Partner with design, product/services and marketing colleagues to understand business needs and design appropriate research studies to generate focused insights.
• Design and conduct user research studies, including surveys, in‑depth interviews, field studies, focus groups, and concept/prototype testing.
• Foster collaboration with designers, product and service managers, marketers and sales to translate insights into actionable recommendations that inform execution.
• Work in partnership with other researchers and organizations (e.g., data analytics) to create comprehensive and coordinated research strategies that triangulate data from different sources/methods to develop recommendations.
• Cleverly deliver research findings with strong recommendations.
• Collect and analyze user behavior through server logs, online experiments (A/B testing), benchmark studies, lab studies, surveys, etc., to understand how users experience online searches.
• Work with designers, product and service managers, engineers, and research managers to prioritize research opportunities in a fast‑paced, rapidly changing environment.
• Identify and prioritize research questions based on analysis of existing product and service designs, business needs, project goals and risks.
• Communicate results and opportunities in clear, concise, and compelling ways to all levels of management.
• Drive impact, as measured by changes to the product and service design and development roadmap.

Required qualifications

• A bachelor’s degree in Market Research, Anthropology, Psychology, Sociology, Cognitive Science, Information Science or related field, or equivalent practical experience.
• Relevant work experience, including experience integrating user research into product and service designs and design practices.
• A strong portfolio demonstrating past work experience, deliverables, and the ability to extract actionable insights from qualitative data.
• A balanced understanding of strategy, research, and interaction is a must for the role.
• Must be able to thrive in a fast‑paced, collaborative, team‑oriented, cross‑functional environment.

Desirable qualifications

• Experience conducting customer research in an applied setting.
• Strong command of quantitative, behavioral analysis and statistics.
• Experience using standard market research tools.
• Strong in both physical and digital customer research.
• Excellent working knowledge of statistics and the principles of experiment design.
• Excellent interpersonal, communication, and collaboration skills.
• Ability to create compelling presentations and confidently convey insights and design solutions through storytelling across all levels.
• Familiarity with quantitative methods.
• Desirable is flexibility / adaptability (ability to change direction based upon team and stakeholder consensus).

Compensation & benefits

Summary Pay Range: $126,000.00 - $204,720.00

Benefits include

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

Other information

Visa sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting dates: October 30, 2025 – November 6, 2025.

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Referrals increase your chances of interviewing at Caterpillar Inc. by 2x.

Seniority level: Not Applicable

Employment type: Full‑time

Job function: Information Technology

Industries: Construction and Machinery Manufacturing