8am is hiring: Customer Community Manager in Austin

Overview Join to apply for the Customer Community Manager role at 8am. It’s a new day with a new opportunity at 8am! In this role you will connect passionate users, foster engagement, and build programs that celebrate customer success while driving product advocacy. If you’re a natural relationship builder who thrives on creating meaningful connections between people and brands, this is the opportunity to make a real impact. About us: 8am empowers professionals with trusted, innovative technology to deliver world‑class outcomes and exceptional financial results. Founded in 2005 as AffiniPay, 8am is a professional business platform that helps legal, accounting, and other client‑focused professionals run stronger, more profitable businesses. More than 250,000 professionals across the U.S. use 8am, and the company is one of Inc 5000’s fastest‑growing companies for 13 years in a row. What You’ll Do Community Strategy & Growth Develop and execute a scalable community engagement strategy aligned with company goals. Identify platforms and tools to support vibrant community spaces (e.g., Slack, Discord, forums, social media, etc.). Track community growth, health, and engagement metrics. Community Engagement Foster a welcoming, inclusive, and valuable environment for all users. Create and moderate discussions, virtual events, webinars, and more. Celebrate customer successes & encourage peer‑to‑peer support/collaboration. Nurture advocates rather than simply monitoring threads. Content & Communication Collaborate with Marketing to create relevant community content (FAQs, guides, newsletters, case studies, etc.). Maintain an editorial calendar for community content and initiatives. Customer Advocacy Identify and cultivate brand advocates, power users, and community leaders. Partner with Customer Success & Product to turn feedback into actionable insights. Launch and manage ambassador programs, beta testing groups, or user councils. Crisis & Reputation Management Monitor and respond to feedback/concerns in a timely and professional manner. Escalate product issues or sensitive concerns internally as needed. About You 3-5 years of experience in community management, customer advocacy, or a related role (preferably in SaaS or tech). Strong written and verbal communication skills. Passionate about customer success and user experience. Experience with community platforms and analytics tools (e.g., Salesforce). Empathy‑driven mindset with strong interpersonal and conflict resolution skills. Ability to work cross‑functionally with Product, Marketing, Support, and Sales teams. This position is preferably based in Austin, Texas. Nice to Have Experience launching and scaling online communities from the ground up. Familiarity with content marketing or social media strategy. Background in UX, customer experience, or product management. Technical aptitude or experience engaging with technical user communities. Why 8am At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our Benefits Health Insurance Coverage: Medical, dental, and vision plans, 100% company‑paid HDHP plan for employees. Financial perks: Competitive compensation, annual bonuses, equity options, 401(k) (or RRSP if in Canada) with company match. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program. Wellness: Wellness stipends, mental health support, one‑on‑one nutrition coaching. Learning and Development: Continuous learning via 8am.edu, leadership programs, professional development funds. Giving back: Charitable matching gift program, volunteer PTO, company‑sponsored volunteer events. Engagement: Virtual and in‑person team‑building events, quarterly award recognition. Diversity, Equity & Inclusion At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security Advisory Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally with a written follow‑up offer letter. #J-18808-Ljbffr