DC Government Careers
Telecommunications Equipment Operator
DC Government Careers, Washington, District of Columbia, us, 20022
Job Summary
This position is in the 911 Emergency Operations Division of the Office of Unified Communications (OUC). The Telecommunications Equipment Operator (TEO) will learn standard operating procedures for prioritizing emergency calls, verifying information and entering data into the Computer Aided Dispatch (CAD) system. The incumbent of this position will learn and apply all protocols for taking and processing emergency and non-emergency calls for police, fire, and medical emergency services.
Duties and Responsibilities
The Telecommunications Equipment Operator will demonstrate proper telephone etiquette and communication tips. Perform basic computer functions including how to search the internet. The incumbent understands and demonstrates the importance of active listening and obtaining accurate information from callers. The incumbent will learn and successfully demonstrate the importance of the relationships between the call taker, dispatcher and our first responders.
He/she must have the ability to quickly and accurately type information from caller into computer. The incumbent will read and comprehend manuals and standard operating procedures. Successful passage of examinations will be required to exhibit comprehension. Discerns priority levels of calls. Learns popular and specific landmarks within the Metropolitan Area. Also they'll learn techniques to calm hysterical or irate callers and to understand non-English speaking citizens.
Qualifications and Education
Must be able to pass the National Emergency Number Association (NENA) Hearing Standards for Public Safety Telecommunicators.
Ability to obtain a basic first aid/cardiopulmonary resuscitation certification, obtain and maintain certification in fire, medical and police protocols.
Ability to pass a typing test of 35 words per minute.
Ability to pass a psychological test prior to employment.
Individuals with bilingual skills are strongly encouraged to apply.
Working Conditions/Environment
The work environment involves everyday risks and/or discomfort that require normal safety precautions, typical of offices and training rooms. The use of telecommunications equipment will sometimes have a high level of noise. Work areas have adequate lighting, heating, and ventilation. The work requires prolonged periods of sitting, talking, and listening under conditions that are often stressful.
Other Significant Facts
Tour of Duty:
This facility operates 24 hours a day, 7 days a week and the incumbent will be required to work flexible and/or rotating 12-hour shifts. Shifts could be altered and/or extended at any time with notice. The incumbent must be able to work all shifts, holidays, and weekends; mandatory overtime may be required.
Pay Plan, Series and Grade:
CS-0390-05
Promotion Potential:
CS--0390-07
Collective Bargaining Unit:
NAGE R3-07 and you may be required to pay an Agency service fee through direct payroll deduction.
Position Designation:
This position is designated as a
Safety Sensitive
position and is subject to mandatory pre-employment and periodic Criminal Background Checks and Traffic Records Checks (as applicable). This position is also subject to mandatory pre-employment and random Drug and Alcohol Testing. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana. This position is designated as
Essential
and the incumbent that occupies this position will be required to report to work or stay at work during a declared emergency or any other time as designated by the Mayor or his/her designee.
Career Pathways Statement:
This position is part of the Pathway to Government Employment Partnership Program. District residents who received a high school diploma from the District of Columbia Public Schools or a District public charter school or received a GED or its equivalent from the District of Columbia will receive priority consideration for this entry-level position. Applicants must provide a high school transcript, GED certificate, high school diploma, or other applicable documentation along with verification of District residency before the District government may extend a final offer of employment.
Residency Preference:
Applicants claiming "Residency Preference will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.
EEO Statement : The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, sex (including pregnancy), national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, or any other legally-protected status within the limits imposed by applicable District and federal laws and regulations.
This position is in the 911 Emergency Operations Division of the Office of Unified Communications (OUC). The Telecommunications Equipment Operator (TEO) will learn standard operating procedures for prioritizing emergency calls, verifying information and entering data into the Computer Aided Dispatch (CAD) system. The incumbent of this position will learn and apply all protocols for taking and processing emergency and non-emergency calls for police, fire, and medical emergency services.
Duties and Responsibilities
The Telecommunications Equipment Operator will demonstrate proper telephone etiquette and communication tips. Perform basic computer functions including how to search the internet. The incumbent understands and demonstrates the importance of active listening and obtaining accurate information from callers. The incumbent will learn and successfully demonstrate the importance of the relationships between the call taker, dispatcher and our first responders.
He/she must have the ability to quickly and accurately type information from caller into computer. The incumbent will read and comprehend manuals and standard operating procedures. Successful passage of examinations will be required to exhibit comprehension. Discerns priority levels of calls. Learns popular and specific landmarks within the Metropolitan Area. Also they'll learn techniques to calm hysterical or irate callers and to understand non-English speaking citizens.
Qualifications and Education
Must be able to pass the National Emergency Number Association (NENA) Hearing Standards for Public Safety Telecommunicators.
Ability to obtain a basic first aid/cardiopulmonary resuscitation certification, obtain and maintain certification in fire, medical and police protocols.
Ability to pass a typing test of 35 words per minute.
Ability to pass a psychological test prior to employment.
Individuals with bilingual skills are strongly encouraged to apply.
Working Conditions/Environment
The work environment involves everyday risks and/or discomfort that require normal safety precautions, typical of offices and training rooms. The use of telecommunications equipment will sometimes have a high level of noise. Work areas have adequate lighting, heating, and ventilation. The work requires prolonged periods of sitting, talking, and listening under conditions that are often stressful.
Other Significant Facts
Tour of Duty:
This facility operates 24 hours a day, 7 days a week and the incumbent will be required to work flexible and/or rotating 12-hour shifts. Shifts could be altered and/or extended at any time with notice. The incumbent must be able to work all shifts, holidays, and weekends; mandatory overtime may be required.
Pay Plan, Series and Grade:
CS-0390-05
Promotion Potential:
CS--0390-07
Collective Bargaining Unit:
NAGE R3-07 and you may be required to pay an Agency service fee through direct payroll deduction.
Position Designation:
This position is designated as a
Safety Sensitive
position and is subject to mandatory pre-employment and periodic Criminal Background Checks and Traffic Records Checks (as applicable). This position is also subject to mandatory pre-employment and random Drug and Alcohol Testing. In this position, you may be disqualified from employment based on the presence of marijuana in test results, even if you possess a medical card authorizing the use of medical marijuana. This position is designated as
Essential
and the incumbent that occupies this position will be required to report to work or stay at work during a declared emergency or any other time as designated by the Mayor or his/her designee.
Career Pathways Statement:
This position is part of the Pathway to Government Employment Partnership Program. District residents who received a high school diploma from the District of Columbia Public Schools or a District public charter school or received a GED or its equivalent from the District of Columbia will receive priority consideration for this entry-level position. Applicants must provide a high school transcript, GED certificate, high school diploma, or other applicable documentation along with verification of District residency before the District government may extend a final offer of employment.
Residency Preference:
Applicants claiming "Residency Preference will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.
EEO Statement : The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, sex (including pregnancy), national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking, or any other legally-protected status within the limits imposed by applicable District and federal laws and regulations.