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Energy Jobline ZR

NYC Assistant Studio Manager of Operations in New York

Energy Jobline ZR, New York, New York, us, 10261

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Job DescriptionJob Description

Have you ever dreamed of joining a team that is reinventing professional skincare? Have you ever wanted to support a business from the ground up? Is it your goal in life to make a difference in people's lives, every single day? Meet Glowbar.

About us:

Glowbar is a skincare company with a people-centric mentality. Our singular mission is to help people feel confident in their skin, so we created the first-to-market, custom, 30-minute facial experience to make skincare more accessible, efficient, and effective. Each studio is equipped with expert estheticians who provide professional-grade results at an affordable price-point.

After launching in New York City in 2019, Glowbar has quickly scaled with locations across the northeast with expansion on the horizon. As we continue to grow, we aim to maintain the special glow that sets us apart from traditional spas.

Glowbar’s Core Values:

Driven:

We are goal-oriented and results focused

Outgoing : We are passionate about our team and clients in everything we do

Problem Solving:

We are scrappy problem solvers considering every option

Enthusiastic : We are warm and lead with positivity

Self-Aware:

We understand our impact on others

Trustworthy:

We are dependable and depended upon. We are strongest when we work together

As Assistant Studio Manager, you excel at the below 6 core competencies:

Customer Focused:

Building strong relationships and delivering people-centric solutions.

Communicates Effectively:

Developing and delivering multimode communications that convey a clear understanding of the unique needs of different audiences.

Ensures Accountability:

Holding self and others to meet commitments.

Drives Engagement:

Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

Situational Adaptability : the ability to adjust to new situations and challenges by being flexible and open-minded.

Interpersonal Savvy : Is able to adjust communication style when directing work to each individual team member's communication style. Is able to read body of both clients and team members to determine when to intervene in client / team member interactions

Drives Results:

Consistently achieving results, even under tough circumstances.

Responsibilities include (but are not limited to):

Studio Leadership:

Lead and develop the careers of a studio team, consisting of Studio Guides (front desk) and Estheticians (service providers); being the direct line manager for the Studio Guide Team

Maintain studio(s) to Glowbar standards, ensuring all Studio Guide and Esthetician duties are adhered to

Sustain a friendly, compassionate environment, ensuring that each client receives an extraordinary, memorable experience as they navigate through the space and our retail assortment

Ensure studio teams are adequately supported during training and day-to-day

Provide feedback to Studio Manager on progress and challenges, paired with suggestions

Function as Manager on Duty when Studio Manager is out of studio and providing coverage as needed at 1 or 2 studios

Elevate the tone and culture of the studio as a brand ambassador and hospitality champion

Studio Support:

Collaborate on scheduling, ensuring staffing accuracy and schedule optimization

Support inventory management and forecasting to ensure accurate replenishment levels and retail and professional product availability

Manage all client support conversations stemming from studio inbox, client surveys (NPS) and Google reviews

Assist with facilities ticket management and audits in collaboration with the Operations team

Participate in marketing events onsite/offsite

REQUIREMENTS:

2+ year(s) of hospitality management experience (i.e. fitness, restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior team management and customer service; experience opening a store/studio from the ground up a plus

Must love hospitality and interacting with people

Must love being a servant leader and prioritizing feedback and development for the studio team

Strong understanding of retail operations, policies, and procedures

Must have the ability to prioritize and multi-task within a fast-paced environment

Must be a forward-thinking problem-solver with a strong work ethic who has compassion for employees and clients

Passion for beauty, skincare, learning and trying new things every day!

Must have the flexibility to work a non-traditional schedule - must have weekend, holiday, and some early morning/midday/late evening weekday availability

Open availability 7 days a week

Must be willing to travel within 10 miles to other locations

Working Conditions:

At Glowbar, our studios are active, client-focused environments — and we want you to know what’s involved behind the scenes. Here’s what you can expect physically in this role:

Frequent standing, walking, and movement throughout the entire shift

Bending, reaching, twisting, and lifting (up to 15 pounds) — including merchandise, laundry, and back-of-house supplies

Climbing up and down stairs during shift operations

Remaining mobile and on your feet for the full duration of your shift (shift lengths may vary)

Exposure to varying temperatures and humidity levels, particularly in laundry or supply areas

Performing operational tasks such as restocking, organizing supplies, and light cleaning

Required to work weekends, evenings and holiday to support our client demand

Benefits:

Medical dental and vision insurance largely paid for by Glowbar

Paid Time Off

Paid Sick Leave

Paid Holidays

Short and Long Term Insurance

Life Insurance

Commuter benefits

Accident and Critical Illness Insurance

Employee Assistance Program (EAP)

Annual Glowbar Membership with 2 guest passes

Employee discounts on retail product

Community giveback

Friends and family discounts

Team member referral bonuses

Career advancement and continuing education opportunities

Discounts at a vast array of lifestyle brands, services restaurants, theme parks and more

Pay: $22 - 24/hour

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.