Russell Tobin
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This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $75,000.00/yr - $80,000.00/yr
Additional compensation types Commission
Direct message the job poster from Russell Tobin
Senior Recruiter | Multi-Vertical Talent Acquisition Expert | Full Cycle and High Volume Professional Russell Tobin is partnering with The Shade Store, a renowned name in luxury window treatments with over 75 years of craftsmanship and innovation, to find skilled design professionals for full-time, permanent Showroom Design Consultant roles.
Pay is $75K-$80K to start, plus commissions and benefits. This role will require the ability to work Saturdays weekly as well as a rotating Sunday each month.
POSITION SUMMARY: Design Consultant
At The Shade Store, custom made simple is our commitment to the customer. As a Showroom Design Consultant, you will provide personalized design consultations and drive sales while supporting our company’s initiatives. Leveraging your expertise in high-touch customer service and project management, you’ll create exceptional customer experience and contribute to the showroom’s success.
WORK ACTIVITIES AND TASKS
Provide expert design and room solution guidance to customers through in-person, virtual, and in-home consultations.
Clearly explain the benefits of our custom products to provide expert solutioning on customer projects.
Drive sales through company customer platforms to maintain a healthy pipeline and achieve sales goals.
Nurture and grow company assigned leads and actively seek new Consumer and Trade opportunities.
Develop and maintain relationships with local interior designers, architects, and contractors, tailoring consultations to their needs and participating in trade events to enhance our industry presence.
Collaborate with field leaders to drive sales by leveraging their expertise. Identify opportunities, share best practices, and develop strategies to enhance customer engagement and boost sales performance.
Customer Experience & Team Support:
Act as a customer advocate by ensuring their needs and concerns are addressed throughout the design, sales and installation process.
Ensure seamless customer experience by timely addressing any issues with scheduling, installation, or shipping for all customers.
Be a brand ambassador in your customer interactions and within your market.
Promote teamwork and collaboration with showroom peers, production, client services, and measure & install teams to ensure a seamless and smooth customer experience.
Foster a professional and positive environment in the showroom recognizing team achievements and maintaining a supportive team dynamic.
Participate in ongoing training and business meetings to stay updated on products and technology, using tech platforms and tools efficiently.
Showroom Operations:
Assist in managing daily showroom operations to create a clean and inviting environment for customers.
Play an active role in merchandising updates, product launches, and showroom design enhancements.
Ensure all showroom displays are fully operational and showcase products effectively.
Be flexible to support showroom coverage within the market.
CORE SKILLS
Customer Engagement: Exhibits a “customer-first” welcoming attitude, engaging with customers and prioritizing their experience above all tasks.
Solution-Oriented: Provide creative, solution-oriented options that resolve customer needs/concerns.
Product Knowledge: Leverage a deep understanding of product features and benefits to communicate effectively with customers to ensure a successful installation.
Proactive Communication: Respond promptly and proactively to both internal and external inquiries.
Sales Acumen: Shows strong ability to manage multiple tasks and projects, confidently closing sales while effectively promoting additional products and features.
Attention to Detail: Ensure projects are completed to a high standard, paying close attention to details and timelines.
Technical Proficiency: Navigate tech platforms and utilize tools, including CRM systems, to streamline workflows effectively.
Continuous Improvement: Commitment to learning and development while reflecting on past projects to identify areas for improvement and adapt strategies accordingly.
MINIMUM QUALIFICATIONS
Experience: 3-5 years in retail, design, sales, project management or customer service with a focus on a high-end experience.
Skills: Proficiency in Microsoft Outlook, Teams, and CRM systems (Salesforce, NetSuite, etc.) is preferred.
Education: Associate or bachelor’s Degree in a related field preferred or equivalent experience.
Job Details
Seniority level: Associate
Employment type: Full-time
Job function: Design and Consulting
Industries: Retail Luxury Goods and Jewelry, Retail
Referrals increase your chances of interviewing at Russell Tobin by 2x
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This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $75,000.00/yr - $80,000.00/yr
Additional compensation types Commission
Direct message the job poster from Russell Tobin
Senior Recruiter | Multi-Vertical Talent Acquisition Expert | Full Cycle and High Volume Professional Russell Tobin is partnering with The Shade Store, a renowned name in luxury window treatments with over 75 years of craftsmanship and innovation, to find skilled design professionals for full-time, permanent Showroom Design Consultant roles.
Pay is $75K-$80K to start, plus commissions and benefits. This role will require the ability to work Saturdays weekly as well as a rotating Sunday each month.
POSITION SUMMARY: Design Consultant
At The Shade Store, custom made simple is our commitment to the customer. As a Showroom Design Consultant, you will provide personalized design consultations and drive sales while supporting our company’s initiatives. Leveraging your expertise in high-touch customer service and project management, you’ll create exceptional customer experience and contribute to the showroom’s success.
WORK ACTIVITIES AND TASKS
Provide expert design and room solution guidance to customers through in-person, virtual, and in-home consultations.
Clearly explain the benefits of our custom products to provide expert solutioning on customer projects.
Drive sales through company customer platforms to maintain a healthy pipeline and achieve sales goals.
Nurture and grow company assigned leads and actively seek new Consumer and Trade opportunities.
Develop and maintain relationships with local interior designers, architects, and contractors, tailoring consultations to their needs and participating in trade events to enhance our industry presence.
Collaborate with field leaders to drive sales by leveraging their expertise. Identify opportunities, share best practices, and develop strategies to enhance customer engagement and boost sales performance.
Customer Experience & Team Support:
Act as a customer advocate by ensuring their needs and concerns are addressed throughout the design, sales and installation process.
Ensure seamless customer experience by timely addressing any issues with scheduling, installation, or shipping for all customers.
Be a brand ambassador in your customer interactions and within your market.
Promote teamwork and collaboration with showroom peers, production, client services, and measure & install teams to ensure a seamless and smooth customer experience.
Foster a professional and positive environment in the showroom recognizing team achievements and maintaining a supportive team dynamic.
Participate in ongoing training and business meetings to stay updated on products and technology, using tech platforms and tools efficiently.
Showroom Operations:
Assist in managing daily showroom operations to create a clean and inviting environment for customers.
Play an active role in merchandising updates, product launches, and showroom design enhancements.
Ensure all showroom displays are fully operational and showcase products effectively.
Be flexible to support showroom coverage within the market.
CORE SKILLS
Customer Engagement: Exhibits a “customer-first” welcoming attitude, engaging with customers and prioritizing their experience above all tasks.
Solution-Oriented: Provide creative, solution-oriented options that resolve customer needs/concerns.
Product Knowledge: Leverage a deep understanding of product features and benefits to communicate effectively with customers to ensure a successful installation.
Proactive Communication: Respond promptly and proactively to both internal and external inquiries.
Sales Acumen: Shows strong ability to manage multiple tasks and projects, confidently closing sales while effectively promoting additional products and features.
Attention to Detail: Ensure projects are completed to a high standard, paying close attention to details and timelines.
Technical Proficiency: Navigate tech platforms and utilize tools, including CRM systems, to streamline workflows effectively.
Continuous Improvement: Commitment to learning and development while reflecting on past projects to identify areas for improvement and adapt strategies accordingly.
MINIMUM QUALIFICATIONS
Experience: 3-5 years in retail, design, sales, project management or customer service with a focus on a high-end experience.
Skills: Proficiency in Microsoft Outlook, Teams, and CRM systems (Salesforce, NetSuite, etc.) is preferred.
Education: Associate or bachelor’s Degree in a related field preferred or equivalent experience.
Job Details
Seniority level: Associate
Employment type: Full-time
Job function: Design and Consulting
Industries: Retail Luxury Goods and Jewelry, Retail
Referrals increase your chances of interviewing at Russell Tobin by 2x
#J-18808-Ljbffr