Intern - UX Researcher - Summer 2026

User Experience Research Intern

Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and company from the people up committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role: This position is fully remote/work from home. Join Lumen's Enterprise UX Design & Research Team as a User Experience Research Intern. You'll work alongside experienced researchers to learn how we plan, conduct, and analyze user research that helps shape intuitive and impactful digital experiences. This internship is a great opportunity to explore the field of UX research, build foundational skills, and contribute to real projects that improve how users interact with our products.

The Main Responsibilities:

• Support research activities across Lumen's Product & Marketing teams
• Collaborate with UX Designers, Product Managers, and Developers to understand how research informs design decisions
• Assist in conducting user researchincluding surveys, interviews, and usability testing
• Help analyze and summarize findings from research sessions
• Participate in team discussions to share insights and brainstorm design improvements
• Explore both qualitative and quantitative methods to understand user behavior and needs

What We Look For in a Candidate:

Program eligibility is contingent on the candidate's commitment of the entire 10-week program. No exceptions will be made.

Required qualification:

• Enrolled at a 4-year accredited college or university, rising senior level education status at the start of the internship.
• Graduating August 2026 May 2028.
• Preferred fields include but not limited to: Human-Computer Interaction, Psychology, Design, or a related field.
• Intern must be able to work 40 hours per week during the 10-week program (June 1 August 6, 2025).

Proficiency and understanding of:

• Curious about how people interact with technology.
• Interested in learning how research improves user experiences.
• Comfortable asking questions and eager to grow your skills.
• A good communicator and team player.
• Familiar with basic UX concepts (through coursework, bootcamps, or self-study).
• Some exposure to UX research methods (e.g., through class projects or personal exploration).
• Experience with tools like Figma, Miro, or survey platforms is a plusbut not required.

Work Setting:

Intern must be able to work 30-40 hours be week during the 10-week program (June August). Intern must have reliable transportation to/from work location (Lumen does not provide transportation to/from Lumen office locations). US Citizenship required.

Compensation: Internship compensation ranges depend on each individual's level of education, geographic location, and experience/qualifications aligned to the role.

Hourly Based Pay Range:

Min: $30/hour Max: $46/hour

What to Expect Next:

Once you complete and submit your application, you will be invited to take part in a virtual assessment. This on-demand assessment allows Lumen to better understand how your skills and experiences align to the internship role. You will receive a separate email invitation (please check your spam folder) within 6 hours of applying. To remain eligible for the summer internship program, be sure to finish the video interview within 5 business days of your application.

Application & Interview Timeline:

• October First Round Interviews with top, qualified candidates
• November - Interview panel with work team
• December - All Summer 2025 offers will be extended by end of month

Application Deadline: 11/01/2025