Sales Communications Manager

Position Summary

The Sales Communications Manager is a leader within Combineds marketing and communications team and a key partner for the sales and relationship management teams. This Manager will support our Chubb Workplace Benefits (CWB) business through consultative communication strategy in partnership with Channel Marketing, design processes and capabilities and internal communications for our sales and distribution organizations, with a strong emphasis on writing, project management and other activities. While the role is primarily focused on internal communications, some projects may require execution of external communications to business partners. This individual will also play a key role in collaborating on and helping execute cross-channel content development and other sales-focused communications efforts with our Combined U.S. and Combined Canada organizations.

Responsibilities

• Serves as a key partner to the CWB Channel Marketing team and distribution organizations, providing recommendations on internal communications, external operational communications and related initiatives.
• Develops timely, relevant and high-impact communications, including announcements about organizational structure, policy changes, new technologies, incentives and contests, and broker/ branch office engagement; intranet content; and more.
• Helps build and oversee the CWB communication processes and platforms, to ensure information is distributed effectively and easily accessible.
• Partners with the CWB organization to mine for and to develop multi-channel content, such as success stories, community involvement, achievements, best practices, etc.
• Create and maintain an editorial calendar to strategically plan and execute timely and relevant communications.
• Responsible for creating communication plans (i.e., stakeholders, audience, vehicles, timelines) aligned with sales and business strategies and change management.
• Partners with internal business leaders to provide recommendations on external communication opportunities in support of business objectives.
• Leverages employee feedback channels, monitors real-time feedback, analyzes data and makes recommendations to continuously improve communication approaches.
• Edits and proofreads documents to verify accuracy and effectiveness in conveying key messages, and for grammar, spelling and typographical errors in alignment with our brand guidelines.
• Researches new, innovative and best practice methods to enhance communications.
• Participates in sales meetings as Marketing and Communications representative.
• Outstanding written communication skillswrites creative, compelling and grammatically correct communications, which incorporate key messages for the intended audience. Excellent research skills to be used as a basis for story development and content.
• Ability to solve problems and handle complex details. Use of independent judgment and proactivity in absence of specific directions. Must have strong personal drive and initiative.
• Strong organizational and project management skills with high attention to detail.
• Multi-tasking orientation to handle multiple projects at once, while remaining flexible to changing business requirements and priorities.
• Ability to meet deadlines to ensure communication materials and information are delivered in a timely manner.
• Has a strong professional and positive presence/image that represents the Combined Insurance brand, both internally and externally.
• Must be a collaborative and consultative team player and demonstrate the ability to collaborate/partner with all levels in the organization.
• Strong proficiency in Microsoft Office, particularly with PowerPoint (and also with Outlook, Word, Excel, and SharePoint) with a good sense for presentation, layout, and design.
• Ability to deploy, monitor and report on communications leveraging email service provider tools.
• High skill level and orientation towards technology.

Education and Experience

• Bachelors degree or equivalent work experience required; preferred degree in communications, journalism, or a Liberal Arts discipline.
• 5+ years of experience in an in-house communications role (preferred), or at a communications or public relations firm.
• Insurance and/or employee benefits experience a plus.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Marketing and Public Relations

Industries

• Insurance