Project Success Specialist - Communications & Shipping

Project Success Specialist - Communications & Shipping

Overview

The Project Success Specialist Communications & Shipping plays a crucial role in customer communication and shipping coordination. This position is responsible for managing Alpens Customer Welcome Care Package for all new orders and ensuring seamless communication with customers as orders near manufacturing completion; as well as providing post-sales communications and support. Additionally, this role serves as the primary liaison between freight carriers, customers, and Alpens shipping team to ensure on-time delivery and customer satisfaction.

Responsibilities

• Utilize pre-approved communication templates to effectively coordinate shipments with customers.
• Manage communication with a diverse customer base, including homeowners, general contractors, dealers, and distribution representatives.
• Provide all post-sales order communications to customers.
• Communicate the daily shipping outbound report to facilitate clear and accurate customer communication.
• Collaborate closely with manufacturing, sales, shipping supervisors, and external logistics partners to ensure smooth order fulfillment.
• Other duties as assigned

Qualifications / What You Bring

• Proficiency in Microsoft Excel, including spreadsheet navigation and calculations.
• Experience with Paradigm Construction software and Salesforce preferred.
• Proficiency in Microsoft Outlook for tracking shipment addresses, order details, and logistics information.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Ability to work efficiently in a dynamic environment with multiple disruptions and competing priorities.
• Excellent communication and active listening skills, particularly when interacting with DIY homeowners, general contractors, and Alpen dealers.
• Prior experience in logistics, shipping coordination, or customer care is preferred.
• Salary range: $24 to $36 per hour, depending on experience
• Health, dental, and vision insurance; Employee Assistance Program
• 401(k)
• Paid time off and holidays
• Opportunities for internal advancement over time

Job Details

Job Type: Full-time

Pay: $24 to $36 per hour

Schedule: Monday to Friday

Location: Louisville, CO 80027 (Relocate before starting work Required)

Ability to Commute: Yes

This role will report directly to the Customer Success Manager.

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