Information Technology Specialist 4 Data Communications

Information Technology Specialist 4 Data Communications - 9586

NYS Office of Information Technology Services Pay Range

This range is provided by NYS Office of Information Technology Services. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base Pay Range

$86,681.00/yr - $109,650.00/yr

Job Description

Duties

• Manage large, complex projects involving modernization of legacy voice services.
• Provide level 3 technical support for UniteNY components and related systems.
• Subject Matter Expert for e911 implementation, deployment and troubleshooting.
• Subject Matter Expert for Voice Gateway implementation and support.
• Lead a specialized team to develop automation tools for faster request processing.
• Interface with other ITS business units as well as third party service providers for support and troubleshooting UC application issues.
• Teach, mentor, and create procedures for the team to improve problem?solving techniques and ensure effective transfer of knowledge among team members or other business units.
• Lead the preparation and maintenance of system documentation, including detailed written technical procedures and reports.
• Research, test, coordinate, and perform UniteNY application system updates to address security vulnerabilities, user?impacting bugs, new feature/functionality availability, and product lifecycles.
• Work with project management, customer contacts, and other ITS business units to identify business requirements and the appropriate ITS unified communications solution to meet the customer requirements.
• Perform the full range of supervisory responsibilities.
• Work outside of normal business hours and on?call will be required due to the 24x7x365 nature of the applications supported by this team as well as the nature of the work required to implement services for UniteNY users.
• Occasional travel may be required.

Qualifications

Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 4 (Data Communications), SG25, or in a position at the SG23 level or higher deemed administrative under Section 52.6 of Civil Service Law, or in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.

Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title to be listed for appointment.

Additional Comments

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non?immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

Benefits

Benefits of Working for NYS: a generous benefits package worth 65% of salary, including:

• Holiday & Paid Time Off Thirteen (13) paid holidays annually; up to Thirteen (13) days of paid vacation leave annually; up to Five (5) days of paid personal leave annually; up to Thirteen (13) days of paid sick leave annually for PEF; up to three (3) days of professional leave annually to participate in professional development.
• Health Care Benefits Eligible employees and dependents can pick from a variety of affordable health insurance programs; family dental and vision benefits at no additional cost.

Additional Benefits

• New York State Employees Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.