Sr. Media Sales Trainer - Spectrum Reach

Summary

The Senior Media Sales Trainer facilitates learning at Spectrum Reach, the Advertising Sales Division of Charter Communications, Inc. They are a high level contributor, work independently and/or collaboratively on complex projects and are seen as a resource and expert to the organization. This is a senior level position that requires 5 years of training/facilitation experience and up to 5 years of experience in the Advertising industry.

Major Duties And Responsibilities

• Facilitates learning in a variety of content areas, with focus on the current Advertising landscape and selling skills. Leads learning through a variety of delivery methods to develop participants' skill sets. Mediums may include Instructor Led Training (ILT), Virtual Instructor Led Training (vILT), rapid learning, eLearnings, and videos.
• Leads and manages onboarding efforts, ensuring new employees are effectively integrated by coordinating training and sharing resources. Oversees the end-to-end onboarding process for Sales roles, ensuring a consistent, engaging and effective experience. Partners with leadership and cross-functional teams to align onboarding activities with business goals, foster engagement, and support retention. Ensures consistency of onboarding practices across teams.
• Collaborates with Learning & Development teams, business partners and project teams to analyze learning needs and implement solutions aligned to initiative goals. Takes a lead training role in task forces, committees and team meetings, providing subject matter expertise. Ensures training programs tie to larger company initiatives and priorities.
• Creates and/or follows facilitator guides to lead learners through activities, discussions and debriefs for consistency. Provides feedback to learners to aid knowledge transfer and behavior change.
• Applies project management to ensure events are proactively managed for successful execution. Completes pre- and post-training duties, including LMS submissions, session registration, classroom preparation, attendance tracking, evaluations and follow-up communication. Manages communication between learners, leadership and project teams to foster awareness and engagement.
• Maintains knowledge on course content to evaluate current training solutions and update content timely.
• Monitors, reports, and recommends delivery modifications to ensure training effectiveness.
• Seeks input from peers, stakeholders and learners for continuous improvement.
• Troubleshoots technical issues before and during sessions.
• Shadow trains end-users to gain deeper understanding of how training translates to the business.
• Pursues development opportunities focused on facilitation and learner engagement.
• Facilitates self-discovery of strengths and opportunities for development in others.
• Acts as a peer mentor and as a resource on complex technical issues.
• Provides backup support as training team lead when needed.
• Performs other duties as requested.

Qualifications

• Demonstrate expert industry and company-specific knowledge.
• Fluency in consultative selling strategies and digital advertising products and capabilities.
• Ability to develop and maintain knowledge of the organization's selling strategy, workflows, and differentiators for customers.
• Excellent presentation and classroom management skills, in-person and virtual.
• Solid knowledge of different learning approaches.
• Ability to utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Proficiency with CRMs, Order Management Systems and other advertising operations platforms.
• Experience with Learning Management Systems, Webex and SharePoint preferred.
• Strong written and oral communication skills; ability to interact with all levels of personnel, including senior leadership.
• Strong organizational skills with ability to manage multiple projects under tight timelines.
• Detail-oriented with strong customer focus.
• Supervisory experience preferred.
• Participation in a professional industry association as a chair or volunteer preferred.

Education

• Bachelors degree or equivalent combination of training and/or work experience.

Related Work Experience

• 5+ years training delivery experience at professional level or equivalent.
• 5+ years experience in the functional area or business unit.

Working Conditions

• Frequently travels.
• Valid driver's license, satisfactory driving record, and auto insurance as required by policy.
• Regularly required to present in-person and virtually to various audience sizes; required to type, read and interpret complex information using a computer; typically works in an indoor office environment.

Get to Know Us: Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Spectrum Reach delivers multiscreen advertising solutions. We are an Equal Opportunity Employer, including for individuals with disabilities and veterans. Learn about Life at Spectrum.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Human Resources

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