LMS Content Specialist Job at Activated Insights in Rexburg

Overview

Join to apply for the LMS Content Specialist role at Activated Insights.

Activated Insights, a Software-as-a-Service (SaaS) leader in long-term and post-acute care, is hiring an LMS Content Specialist to join our team.

About Us

Activated Insights, a Software-as-a-Service (SaaS) leader in long-term and post-acute care, is hiring an LMS Content Specialist to join our team. Founded in 2008, Activated Insights is a software company serving North Americas fastest-growing labor marketlong-term and post-acute senior care. Our technology, surveys, and training solutions are used by a range of organizations, from small businesses to large care providers. Our services impact the lives of thousands of seniors every year. Today, with over 250 team members and over 7,000 customers across more than 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.

What Sets Activated Insights Apart

• We are at the heart of the healthcare industry's most dynamic sector, with growing demand for post-acute and long-term care to address the fastest growing segment of the US population.
• Our bond with healthcare providers fosters a compassionate, service-driven culture aligned on delivering exceptional experiences for employees, customers, and those in care.
• A high-performing executive leadership team with experience in public and private equity companies, focused on high-growth in the long-term and post-acute care market.
• Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry.

Role Focus

The LMS Content Specialist will work alongside the LMS Content Lead to ensure the accuracy, consistency, and functionality of all eLearning courses delivered through the Activated Insights LMS and external partner libraries. This role focuses on quality assurance, catalog management, and course delivery to ensure training works correctly across platforms and devices.

This role is responsible for reviewing, building, testing, and publishing eLearning courses in the LMS, managing course versions and metadata, and maintaining accurate course catalogs. The role collaborates with Instructional Designers, Customer Success, Marketing, and external partners to ensure courses are built correctly, tracked effectively, and updated on time.

Key Responsibilities

• Course Quality Assurance
• Review and edit all new and updated eLearning courses before release.
• Test courses in the LMS for compatibility across devices and browsers.
• Use and maintain QA checklists in collaboration with the Instructional Design team.
• Verify that courses deliver correctly to external partner libraries.

• LMS Builds and Catalog Management
• Build and upload courses into the LMS, ensuring proper setup and testing.
• Keep course catalogs up to date, collaborating with Marketing and internal teams.
• Track and manage course metadata, quiz answer keys, and file packaging for LMS and partner distribution.
• Build and upload course and learning path certificates into the LMS with proper formatting.
• Create and edit projects in Adobe for messaging and course enhancements.

• Support and Issue Resolution
• Monitor course-related support tickets from Customer Support.
• Replicate and test reported issues in the LMS to identify root causes.
• Escalate technical issues to the Instructional Design team as needed.
• Track all issues and resolutions to ensure accountability and follow-up.

• Course Tracking and Documentation
• Maintain accurate records of course versions, status, and revisions in Microsoft Excel and task management tools such as ClickUp.
• Manage project documentation in SharePoint for cross-team visibility.
• Ensure all updates are documented and communicated to relevant teams.

• External Partner Support
• Track and distribute updated course packages to external partners.
• Ensure partner libraries reflect current versions and accurate metadata.
• Coordinate with Instructional Designers to deliver updated course files.

Qualifications

Required

• Bachelors degree required; English, Education, Communication, or related field preferred.
• Strong attention to detail with experience in quality assurance or course testing.
• 1+ years of hands-on experience with LMS platforms.
• Proficiency with Microsoft Excel and SharePoint for documentation and tracking.
• Experience using task or project management tools (ClickUp preferred).
• Experience using Adobe software such as InDesign and Acrobat.
• Ability to manage metadata, course files, and version control.
• Strong organizational skills and ability to track multiple projects at once.
• Clear written communication and problem-solving skills.

Preferred

• Experience with eLearning authoring tools such as Articulate Storyline and Articulate Review.
• Familiarity with SCORM standards and eLearning packaging.
• Background in QA processes for software or digital content.
• Experience collaborating with marketing or product teams to maintain catalogs.

Location

• On-site at our Rexburg/Idaho Falls, ID office

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Multiple video meetings each day where web camera use is required.

Schedule

• Full time, 40 hours each week
• Monday through Friday, core business hours of 8:00 AM to 5:00 PM locally with occasional flexibility for collaboration across time zones or to meet critical deadlines.

Note: This description reflects the current opening and is subject to change without notice.

#J-18808-Ljbffr