Photography Manager - Miami, FL Job at CoStar Group, Inc. in Miami

Photography Manager - Miami, FL

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

About the Role

You will lead a dynamic team of 8‑10 photographers supporting the Homes.com and Apartments.com brands. This role combines leadership, technical expertise, and exceptional customer service to ensure our clients receive top‑notch media for their residential homes, including virtual tours, schematic floor plans, and photography. You will be responsible for ensuring our photographers always meet appointment deadlines and quality standards. The ideal candidate will possess a keen eye for detail, strong technical skills, and excellent communication abilities to effectively manage remote teams. You will work closely with clients, sales, logistics, and the broader photographer department. This is an in‑office position within the Miami market.

Responsibilities

• Lead and manage a team of 8‑10 photographers, providing guidance, support, and feedback to ensure high‑quality performance and adherence to company standards.
• Develop and implement efficient workflows that optimize output while maintaining quality product and service.
• Conduct regular quality audits on all media to ensure accuracy, completeness and adherence to brand standards.
• Provide feedback and coaching to photographers as needed.
• Maintain a high level of customer satisfaction by promptly addressing any inquiries or concerns from clients and providing exceptional service throughout the process.
• Review KPI and scorecard performance regularly to identify key areas for improvement.
• Provide ongoing coaching on Matterport technology, scanning techniques, photography and company procedures to enhance team performance.
• Serve as the primary point of contact for technical issues related to equipment and software, troubleshoot problems and coordinate with IT support to resolve issues promptly.
• Work closely with internal teams, including logistics, sales and customer support, to coordinate appointments, address client needs and ensure seamless delivery of services.
• Frequent travel within your region and occasional travel to the Richmond, VA office is required.

Qualifications

• Bachelor’s degree from an accredited, not‑for‑profit university or college.
• 3‑5 years of direct operations management of 6+ employees, remote management experience required.
• Exceptional communication skills and ability to motivate and engage remote teams effectively.
• Strong attention to detail and commitment to maintaining high standards of quality and accuracy.
• Expertise in analyzing and interpreting KPIs and performance metrics.
• Dedication to delivering outstanding customer service and ensuring client satisfaction.
• Flexibility to travel for fieldwork as needed and availability to work evenings or weekends to meet client needs.
• Experience with Matterport technology and 3D scanning techniques is a plus.
• Current and valid driver’s license.

What’s in it for you?

• Generous compensation and performance‑based incentives.
• Internal training, tuition reimbursement and an inter‑office exchange program.
• Comprehensive healthcare (medical, vision, dental, prescription drug, life, legal and supplementary insurance).
• Virtual and in‑person mental health counseling services for individuals and families.
• Commuter and parking benefits.
• 401(K) retirement plan with matching contributions.
• Employee stock purchase plan.
• Paid time off.
• On‑site fitness center and/or reimbursed fitness center membership (location dependent) with yoga studio, Peloton, personal training and group exercise classes.
• Access to CoStar Group’s Diversity, Equity & Inclusion Employee Resource Groups.
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit and other healthy snacks.

Equal Employment Opportunity

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing. CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. We are committed to creating a diverse environment and are proud to be an equal opportunity workplace and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. CoStar is also committed to compliance with all fair employment practices regarding citizenship and immigration status. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access www.costargroup.com/careers as a result of your disability. You can request reasonable accommodations by calling 1‑855‑840‑1715 or by sending an email to recruiting@costargroup.com.