Senior UX Researcher Job at Global Payments Inc. in Atlanta

Join Global Payments Inc. as a Senior UX Researcher and play a key role in shaping the user experience by driving research to provide insights that inform product design and strategy.

Responsibilities

• Promote the value of UX Research through various tools and processes.
• Establish relationships with key stakeholders (product, engineering, sales, support) to gather research participants and share insights.
• Understand and translate business requirements and constraints into research initiatives.
• Collect and analyze user needs and behaviors via qualitative research methods (stakeholder and user interviews, surveys, field visits, usability and remote testing).
• Create personas, user journeys, and flows to better understand our end users and communicate that understanding to our product teams.
• Share research findings and recommendations to diverse audiences through written documentation and oral presentations.
• Collaborate with designers and product managers to prioritize research findings in a fast‑paced environment.
• Keep abreast of industry and user experience trends, best practices, and promote research within the team.

Required Qualifications

• Bachelor's degree in anthropology, Human Computer Interaction (HCI), Human Factors, Sociology, Psychology, or related field.
• Minimum 4 years of relevant work experience in user experience, product design research, experience design, or related field.
• Knowledge of or experience within the payments industry.
• Experience with research design using foundational research, contextual inquiries, journey maps, surveys, and usability studies.
• Experience with remote research tools (User Interviews, UserTesting, Qualtrics).
• Ability to make decisions and adapt based on understanding of business goals, needs, and challenges.
• Excellent time‑management skills and ability to handle multiple projects and prioritize needs.
• Collaboration and team‑player mindset.

Preferred Qualifications

• Master’s degree or higher in a related field.
• 4–6 years of relevant work experience in user experience, HCI, or product design research.
• Familiarity with analytics tools (Google Analytics, Pendo).

Job Details

• Seniority level: Mid‑Senior
• Employment type: Full‑time
• Job function: Information Technology
• Industries: Financial Services, IT Services, IT Consulting