BambooHR
Join to apply for the
Customer Engagement Marketing Manager
role at
BambooHR
Location: Salt Lake City, UT
This is a Utah-based hybrid position which will require some regular in-office days each week. Employment with BambooHR is contingent on passing both a background and credit check.
Essential Job Duties
Manage the BambooHR Customer Community: Oversee day-to-day activity, foster conversation, and respond to customer engagement moments
Drive promotional strategy to boost community growth and engagement across email, in-app, and community channels
Manage customer award strategy, engagement rewards, and recognition of customer community participation
Collaborate with internal teams (Customer Success, Product Marketing, CX, Advocacy) to curate relevant topics and experiences
Execute an annual calendar of customer-facing events, including meetups, panels, and user groups
Create segmented invitation lists and manage end-to-end logistics for each event.
Lead post-event engagement efforts in the community and other follow-up channels
Track key engagement metrics, analyze performance, and suggest areas for improvement
Maintain clear documentation of upcoming community touchpoints and partner responsibilities
Bring fresh ideas and energy to building a vibrant, connected customer community
What You Need to Get the Job Done
Bachelor's degree in Marketing, Business, Communications, or equivalent experience
3-4 years of experience in customer marketing, email marketing, or lifecycle marketing
Expertise in building and optimizing automated email and in-app campaigns
Strong writing skills and storytelling instincts, with the ability to match tone to different customer types
Analytical mindset; comfortable pulling reports and interpreting performance data
Ability to work cross-functionally and align with stakeholders across various teams
Proactive, resourceful, and detail-oriented; thrives in fast-paced environments
Positive attitude and collaborative spirit
What Will Make Us REALLY Love You
Background in events, customer advocacy, or brand community programs
Light content or copywriting experience for invites, discussion prompts, or post-event recaps
Familiarity with community platforms, community moderation best practices, or NPS/feedback tools
What You'll Love About Us
A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
Comprehensive health, life, and disability insurance
Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
401k plans with up to 6% company match
$2000 Paid-Paid Vacation bonus
EAP through Headspace
Check out all our benefits that benefit you
About Us At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.
We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.
What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.
BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.
BambooHR is An Equal Opportunity Employer—M/F/D/V. Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
For information on California Privacy Policy, click here.
Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.
#J-18808-Ljbffr
Customer Engagement Marketing Manager
role at
BambooHR
Location: Salt Lake City, UT
This is a Utah-based hybrid position which will require some regular in-office days each week. Employment with BambooHR is contingent on passing both a background and credit check.
Essential Job Duties
Manage the BambooHR Customer Community: Oversee day-to-day activity, foster conversation, and respond to customer engagement moments
Drive promotional strategy to boost community growth and engagement across email, in-app, and community channels
Manage customer award strategy, engagement rewards, and recognition of customer community participation
Collaborate with internal teams (Customer Success, Product Marketing, CX, Advocacy) to curate relevant topics and experiences
Execute an annual calendar of customer-facing events, including meetups, panels, and user groups
Create segmented invitation lists and manage end-to-end logistics for each event.
Lead post-event engagement efforts in the community and other follow-up channels
Track key engagement metrics, analyze performance, and suggest areas for improvement
Maintain clear documentation of upcoming community touchpoints and partner responsibilities
Bring fresh ideas and energy to building a vibrant, connected customer community
What You Need to Get the Job Done
Bachelor's degree in Marketing, Business, Communications, or equivalent experience
3-4 years of experience in customer marketing, email marketing, or lifecycle marketing
Expertise in building and optimizing automated email and in-app campaigns
Strong writing skills and storytelling instincts, with the ability to match tone to different customer types
Analytical mindset; comfortable pulling reports and interpreting performance data
Ability to work cross-functionally and align with stakeholders across various teams
Proactive, resourceful, and detail-oriented; thrives in fast-paced environments
Positive attitude and collaborative spirit
What Will Make Us REALLY Love You
Background in events, customer advocacy, or brand community programs
Light content or copywriting experience for invites, discussion prompts, or post-event recaps
Familiarity with community platforms, community moderation best practices, or NPS/feedback tools
What You'll Love About Us
A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
Comprehensive health, life, and disability insurance
Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
401k plans with up to 6% company match
$2000 Paid-Paid Vacation bonus
EAP through Headspace
Check out all our benefits that benefit you
About Us At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.
We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.
What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.
BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.
BambooHR is An Equal Opportunity Employer—M/F/D/V. Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
For information on California Privacy Policy, click here.
Our process utilizes AI as an assistant to efficiently process and analyze candidate data. Recruiters and hiring managers maintain full oversight and accountability, ensuring that all final selection and rejection decisions are human-made and based solely on objective job qualifications. Please see our General Privacy Notice and California Privacy Notice for more details.
#J-18808-Ljbffr