Love's Travel Stops
Workforce Communications Specialist
Love's Travel Stops, Oklahoma City, Oklahoma, United States, 73116
Benefits:
* Fuel Your Growth with Love's - company funded tuition assistance * Paid Time Off * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development *
Welcome to Love's:
At Love's Travel Stops & Country Stores, we know that clear, timely communication is essential to support our frontline teams and deliver exceptional guest service.
Based in Oklahoma City and reporting into Human Resources, the Workforce Communications Specialist plays a key role in how workload and initiatives are planned, implemented and communicated to frontline team members through our centralized workforce platform. You'll serve as a connector between departments-simplifying communication, coordinating timelines, and helping frontline teams stay informed and empowered.
Job Functions:
Supporting internal frontline teams and simplifying their day-to-day experience by communicating workload tasks in a clear and concise wa
Draft and publish mobile-friendly tasks and updates for frontline team members using Love's workforce app
Capture all "tasks" submitted into a centralized portal, write the communication for the tasks, and analyze how the tasks may impact labor efficiency and promote efficiency
Partner with departments to help take workforce initiatives from planning through execution to ensure frontline teams receive clear, timely, and actionable steps via the communication channel
Track initiative progress and outcomes, providing feedback and recommendations and pivoting how and when communication is delivered based on findings
Translate operational and HR initiatives into step-by-step instructions tailored for field execution
Align messaging with company-wide initiatives, seasonal priorities, and operational timelines
Maintain consistency in tone, formatting, and structure across all workforce communications
Collaborate closely with the
Internal Communications Team
to ensure messaging is aligned across platforms and channels
Use workforce platform analytics, task completion rates, and feedback loops to assess communication effectiveness
Build and maintain
Power BI dashboards
to visualize task engagement, completion trends, and operational impact
Partner with Workforce Planning and HR Analytics to interpret data and recommend improvements
Present insights to HR and Operations leaders to guide messaging strategy and workload planning
Troubleshoot communication issues and ensure timely resolution
Advocate for the needs of frontline members by simplifying workload and improving clarity
Collaborate with Workforce Analysts to evaluate the labor impact of the proposed workload tasks submitted in the porta
Track and document workload submissions to support accurate labor forecasting
Ensure labor-impacting tasks are routed for modeling and staffing adjustments
Experience and Qualifications:
Bachelor's degree in Communications, Public Relations, Journalism, Human Resources, Business, or Project Management preferred
Field operations experience preferred and helpful to understand context of what is being communicated
2-3 years of experience in workforce communications, operations, or project coordination preferred
Strong writing skills with a focus on clarity, brevity, and mobile-first communication
Experience with workforce platforms or task management tools (e.g.
WorkJam
, UKG Pro)
Familiarity with labor modeling and workforce analytics
Proficiency in Power BI or similar data visualization tools
to analyze communication effectiveness and operational impact
Excellent interpersonal skills and a customer-first mindset
What Success Looks Like at Love's
Workforce initiatives are delivered on time and aligned across departments
Messaging is consistent across platforms and coordinated with the Workforce Communications Specialist
Labor-impacting workload is accurately reflected in workforce planning models
Detail-oriented with a knack for translating complex information into actionable steps
Skilled at building alignment across departments, platforms, and timelines
Why You'll Love This Role at Love's
You'll be the voice behind how our teams stay informed and connected
You'll use creativity and data to make work more engaging, efficient, and fun
You'll bring frontline experience to a role that supports the full scope of Love's operations
You'll work closely with HR, Internal Communications, and IT, gaining insight into company-wide initiatives while maintaining confidentiality and trust
You'll be part of a collaborative, onsite team in Oklahoma City that values innovation, clarity, and culture
Our Culture:
Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
Love's is an Equal Opportunity Employer. Veterans encouraged to apply.
Job Category: Information Technology
EOE-Protected Veterans/Disability
* Fuel Your Growth with Love's - company funded tuition assistance * Paid Time Off * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development *
Welcome to Love's:
At Love's Travel Stops & Country Stores, we know that clear, timely communication is essential to support our frontline teams and deliver exceptional guest service.
Based in Oklahoma City and reporting into Human Resources, the Workforce Communications Specialist plays a key role in how workload and initiatives are planned, implemented and communicated to frontline team members through our centralized workforce platform. You'll serve as a connector between departments-simplifying communication, coordinating timelines, and helping frontline teams stay informed and empowered.
Job Functions:
Supporting internal frontline teams and simplifying their day-to-day experience by communicating workload tasks in a clear and concise wa
Draft and publish mobile-friendly tasks and updates for frontline team members using Love's workforce app
Capture all "tasks" submitted into a centralized portal, write the communication for the tasks, and analyze how the tasks may impact labor efficiency and promote efficiency
Partner with departments to help take workforce initiatives from planning through execution to ensure frontline teams receive clear, timely, and actionable steps via the communication channel
Track initiative progress and outcomes, providing feedback and recommendations and pivoting how and when communication is delivered based on findings
Translate operational and HR initiatives into step-by-step instructions tailored for field execution
Align messaging with company-wide initiatives, seasonal priorities, and operational timelines
Maintain consistency in tone, formatting, and structure across all workforce communications
Collaborate closely with the
Internal Communications Team
to ensure messaging is aligned across platforms and channels
Use workforce platform analytics, task completion rates, and feedback loops to assess communication effectiveness
Build and maintain
Power BI dashboards
to visualize task engagement, completion trends, and operational impact
Partner with Workforce Planning and HR Analytics to interpret data and recommend improvements
Present insights to HR and Operations leaders to guide messaging strategy and workload planning
Troubleshoot communication issues and ensure timely resolution
Advocate for the needs of frontline members by simplifying workload and improving clarity
Collaborate with Workforce Analysts to evaluate the labor impact of the proposed workload tasks submitted in the porta
Track and document workload submissions to support accurate labor forecasting
Ensure labor-impacting tasks are routed for modeling and staffing adjustments
Experience and Qualifications:
Bachelor's degree in Communications, Public Relations, Journalism, Human Resources, Business, or Project Management preferred
Field operations experience preferred and helpful to understand context of what is being communicated
2-3 years of experience in workforce communications, operations, or project coordination preferred
Strong writing skills with a focus on clarity, brevity, and mobile-first communication
Experience with workforce platforms or task management tools (e.g.
WorkJam
, UKG Pro)
Familiarity with labor modeling and workforce analytics
Proficiency in Power BI or similar data visualization tools
to analyze communication effectiveness and operational impact
Excellent interpersonal skills and a customer-first mindset
What Success Looks Like at Love's
Workforce initiatives are delivered on time and aligned across departments
Messaging is consistent across platforms and coordinated with the Workforce Communications Specialist
Labor-impacting workload is accurately reflected in workforce planning models
Detail-oriented with a knack for translating complex information into actionable steps
Skilled at building alignment across departments, platforms, and timelines
Why You'll Love This Role at Love's
You'll be the voice behind how our teams stay informed and connected
You'll use creativity and data to make work more engaging, efficient, and fun
You'll bring frontline experience to a role that supports the full scope of Love's operations
You'll work closely with HR, Internal Communications, and IT, gaining insight into company-wide initiatives while maintaining confidentiality and trust
You'll be part of a collaborative, onsite team in Oklahoma City that values innovation, clarity, and culture
Our Culture:
Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture.
Love's is an Equal Opportunity Employer. Veterans encouraged to apply.
Job Category: Information Technology
EOE-Protected Veterans/Disability