Inside Higher Ed
Coordinator of Enrollment Communications Center
Inside Higher Ed, Tallahassee, Florida, us, 32318
Coordinator of Enrollment Communications Center
Join Our Team at Tallahassee State College. TSC, recently recognized as one of the Most Promising Places to Work in Community Colleges for 2025, is excited to announce a full-time opening for the position of Coordinator of Enrollment Communications Center – P05156 with Call Center.
What You’ll Do The coordinator is responsible for overseeing the daily operations and supervision of staff within the Enrollment Communications Center. This position ensures a high‑quality student and family experience by managing the resolution of inquiries received through telephone, online help tickets, departmental email, live chat, and chatbot services related to enrollment functions. The employee shapes the first impression and ongoing engagement of students and families with the College.
By ensuring efficient, accurate, and student‑centered communication, the Coordinator directly contributes to enrollment success, student satisfaction, and institutional effectiveness.
Day‑to‑Day Responsibilities
Coordinates and evaluates daily operations of the Enrollment Communications Center, ensuring consistent and timely responses to student and public inquiries.
Hires and supervises ECC staff, setting performance expectations and coaching employees for continuous improvement.
Implements and updates customer service policies, procedures, and strategies that enhance the student experience.
Manages customer service functions supporting Admissions, Records, Academic Advising, and Student Financial Services.
Monitors service performance against established benchmarks, identifying opportunities for improvement in efficiency, accuracy, and customer satisfaction.
Provides training and professional development for Enrollment Communications Center staff to foster a culture of service excellence.
Resolves escalated student issues and complaints with professionalism and efficiency.
Who We’re Looking For
A bachelor’s degree from an accredited college or university and three (3) years of professional experience in higher education, student/academic affairs, advising, or a closely related area.
A master’s degree may substitute for one (1) year of the required experience.
Why You’ll Love Working Here
A dynamic campus atmosphere where your contributions directly impact student success.
A culture that champions continuous improvement, where students and staff alike are valued and empowered.
A supportive team that encourages collaboration, creativity, and innovation.
What We Offer
Annual salary of
$45,435.74 - $49,070.60 .
Comprehensive State of Florida benefits, including retirement through the Florida Retirement System.
Opportunities for professional development.
A generous leave policy, including paid holidays plus winter and spring breaks.
A collaborative and inspiring campus community.
Tuition waivers and tuition reimbursement programs for continuous learning.
Free access to TSC athletics, fine arts, and performing arts events.
A Little About Us Established in 1966, Tallahassee State College is dedicated to providing high‑quality educational opportunities for students from Leon, Gadsden, and Wakulla counties, as well as from throughout the state, nation, and abroad. TSC offers a wide range of academic and workforce training programs, including associate degrees, bachelor’s degrees, and in‑demand certifications. Consistently ranked as one of the top colleges in the nation, our vision is to be recognized as your College of Choice.
#J-18808-Ljbffr
What You’ll Do The coordinator is responsible for overseeing the daily operations and supervision of staff within the Enrollment Communications Center. This position ensures a high‑quality student and family experience by managing the resolution of inquiries received through telephone, online help tickets, departmental email, live chat, and chatbot services related to enrollment functions. The employee shapes the first impression and ongoing engagement of students and families with the College.
By ensuring efficient, accurate, and student‑centered communication, the Coordinator directly contributes to enrollment success, student satisfaction, and institutional effectiveness.
Day‑to‑Day Responsibilities
Coordinates and evaluates daily operations of the Enrollment Communications Center, ensuring consistent and timely responses to student and public inquiries.
Hires and supervises ECC staff, setting performance expectations and coaching employees for continuous improvement.
Implements and updates customer service policies, procedures, and strategies that enhance the student experience.
Manages customer service functions supporting Admissions, Records, Academic Advising, and Student Financial Services.
Monitors service performance against established benchmarks, identifying opportunities for improvement in efficiency, accuracy, and customer satisfaction.
Provides training and professional development for Enrollment Communications Center staff to foster a culture of service excellence.
Resolves escalated student issues and complaints with professionalism and efficiency.
Who We’re Looking For
A bachelor’s degree from an accredited college or university and three (3) years of professional experience in higher education, student/academic affairs, advising, or a closely related area.
A master’s degree may substitute for one (1) year of the required experience.
Why You’ll Love Working Here
A dynamic campus atmosphere where your contributions directly impact student success.
A culture that champions continuous improvement, where students and staff alike are valued and empowered.
A supportive team that encourages collaboration, creativity, and innovation.
What We Offer
Annual salary of
$45,435.74 - $49,070.60 .
Comprehensive State of Florida benefits, including retirement through the Florida Retirement System.
Opportunities for professional development.
A generous leave policy, including paid holidays plus winter and spring breaks.
A collaborative and inspiring campus community.
Tuition waivers and tuition reimbursement programs for continuous learning.
Free access to TSC athletics, fine arts, and performing arts events.
A Little About Us Established in 1966, Tallahassee State College is dedicated to providing high‑quality educational opportunities for students from Leon, Gadsden, and Wakulla counties, as well as from throughout the state, nation, and abroad. TSC offers a wide range of academic and workforce training programs, including associate degrees, bachelor’s degrees, and in‑demand certifications. Consistently ranked as one of the top colleges in the nation, our vision is to be recognized as your College of Choice.
#J-18808-Ljbffr