RLink Solutions
Job Title:
Sales Training Instructional Designer, Program Manager and Facilitator
Location:
Remote
Duration:
12+ months
Description:
Within the Uber Eats Delivery business, the Latam Sales Training and Enablement team will be adding an Instructional Designer, Program Manager and Training Facilitator to co-design and develop meaningful training experiences and assist with training implementation. 30% ID, 30% PM and 40% facilitation.
In this role, you will flex your talents in training facilitation and driving change management with our commercial teams. The ideal facilitator is technical, energetic, driven, and a self-starter with previous experience in large‑scale systems implementations and adoptions, particularly with customer‑facing teams. You will help manage the training experience by leading instructor‑led training, ensuring pre‑ and post‑work is complete, and providing long‑term support and retraining, as necessary, for commercial teams.
Responsibilities
Manage the day‑to‑day implementation of a large‑scale systems rollout for a dedicated team of commercial reps.
Create instructor‑led training events.
Invite teams to ILT and ensure they are prepared for the event (e.g., have access to sandbox, SFDC, etc.).
Implement course curriculum, track participation of both ILT and e‑learning.
Follow up with managers or stakeholders about participation and attendance.
Coordinate with cross‑functional teams the logistics and preparations required to cascade the training.
Simplify complex concepts through stories and examples.
Lead all instructor‑led training sessions for your dedicated training groups, ensuring accurate and complete training.
Gather feedback from participants and managers about the training via formal and informal methods and share with the core implementation team.
Facilitate new hire programs and sales skills workshops.
Host ongoing office hours and follow‑up training sessions, as requested and required.
Shadow the training implementation and end‑user adoption, and review adoption metrics with the implementation team.
Manage the Slack support channel, providing answers referring to training materials or escalating to the SMEs.
Identify gaps, elevate feedback to the core implementation team, and propose agile remediation plans.
Work closely with regional stakeholders to address their needs and resolve requests.
Qualifications
3–5 years of experience as an Instructional Designer and Program Manager. Agile methodologies background is a plus.
3–5 years of experience in training on sales skills and sales systems.
Advanced understanding of the SFDC platform and its functionality.
Ability to manage projects and deliverables within tight timelines.
Experience or knowledge of learning management systems (LMS).
Ability to translate data from feedback to improvements to both content and process.
Spanish and English fluency.
Experience in adult learning, training, design thinking and/or instructional design a plus.
Seniority Level:
Mid‑Senior level
Employment Type:
Contract
Job Function:
Sales, Training, and Project Management
Industries:
IT Services and IT Consulting
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Sales Training Instructional Designer, Program Manager and Facilitator
Location:
Remote
Duration:
12+ months
Description:
Within the Uber Eats Delivery business, the Latam Sales Training and Enablement team will be adding an Instructional Designer, Program Manager and Training Facilitator to co-design and develop meaningful training experiences and assist with training implementation. 30% ID, 30% PM and 40% facilitation.
In this role, you will flex your talents in training facilitation and driving change management with our commercial teams. The ideal facilitator is technical, energetic, driven, and a self-starter with previous experience in large‑scale systems implementations and adoptions, particularly with customer‑facing teams. You will help manage the training experience by leading instructor‑led training, ensuring pre‑ and post‑work is complete, and providing long‑term support and retraining, as necessary, for commercial teams.
Responsibilities
Manage the day‑to‑day implementation of a large‑scale systems rollout for a dedicated team of commercial reps.
Create instructor‑led training events.
Invite teams to ILT and ensure they are prepared for the event (e.g., have access to sandbox, SFDC, etc.).
Implement course curriculum, track participation of both ILT and e‑learning.
Follow up with managers or stakeholders about participation and attendance.
Coordinate with cross‑functional teams the logistics and preparations required to cascade the training.
Simplify complex concepts through stories and examples.
Lead all instructor‑led training sessions for your dedicated training groups, ensuring accurate and complete training.
Gather feedback from participants and managers about the training via formal and informal methods and share with the core implementation team.
Facilitate new hire programs and sales skills workshops.
Host ongoing office hours and follow‑up training sessions, as requested and required.
Shadow the training implementation and end‑user adoption, and review adoption metrics with the implementation team.
Manage the Slack support channel, providing answers referring to training materials or escalating to the SMEs.
Identify gaps, elevate feedback to the core implementation team, and propose agile remediation plans.
Work closely with regional stakeholders to address their needs and resolve requests.
Qualifications
3–5 years of experience as an Instructional Designer and Program Manager. Agile methodologies background is a plus.
3–5 years of experience in training on sales skills and sales systems.
Advanced understanding of the SFDC platform and its functionality.
Ability to manage projects and deliverables within tight timelines.
Experience or knowledge of learning management systems (LMS).
Ability to translate data from feedback to improvements to both content and process.
Spanish and English fluency.
Experience in adult learning, training, design thinking and/or instructional design a plus.
Seniority Level:
Mid‑Senior level
Employment Type:
Contract
Job Function:
Sales, Training, and Project Management
Industries:
IT Services and IT Consulting
#J-18808-Ljbffr