City Wide Facility Solutions is hiring: Account Manager - Norfolk / Newport News

Account Manager - Norfolk / Newport News City Wide Facility Solutions provides a competitive compensation package. Pay will be based on your skills and experience and will be discussed with a recruiter. City Wide Facility Solutions provided pay range Base pay will depend on experience and qualifications. Base pay range $65,000.00/yr – $90,000.00/yr What You Will Do Manage all aspects of assigned client relationships, including retention, expansion, and diversification of City Wide building solutions. Formulate and manage an effective service strategy and schedule tailored to each client. Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics. Manage all Contractor relationships, including interviewing and hiring, negotiating pricing and terms, developing service specifications, ensuring compliance, and removing or replacing contractors as necessary. Ensure a standard of excellence in quality and client satisfaction through detailed inspections of client sites and consistent follow‑through on all promises. Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly. Promote the sale of, procure, and monitor supplies for clients. Communicate client issues with contractors and the Director of Operations, promptly addressing any arising problems. Use City Wide’s CRM to perform client inspections, add extra charges, route NM, etc. Schedule non‑routine activities at client facilities using Outlook. Update and keep current all Building Information Sheets, FSM Summary Sheets, Exhibit A’s, and MSDS sheets for each client. Notify Sales Executives of potential accounts in your territory, especially new construction. Develop and implement a plan with the Director of Operations and Night Managers to resolve client complaints or deficiencies and actively monitor compliance. Approve Night Managers and/or Service Representative pay sheets, ensuring accuracy. Assist Accounting in collecting clients’ past due invoices and contractor payment invoices. Maintain updated route sheets, key/alarm sheets, and monthly planner for each client. Requirements 2+ years of outside B2B account management experience; building maintenance or facility management preferred but not required. 2+ years of client retention experience with measurable goals and metrics. Highly detail‑oriented with excellent follow‑through on commitments. Positive and outgoing personality; skilled at building relationships. Excellent verbal and written communication skills. Proficiency in Microsoft Office and knowledge of CRM databases. Ability to travel daily to client locations locally. Benefits (Competitive compensation and benefits including) Medical Dental Vision PTO 401(k) Matching City Wide Facility Solutions is a fast‑growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide is the largest management company in the building maintenance industry. The company is committed to creating a positive impact for the communities it serves. City Wide is an Equal Opportunity Employer. #J-18808-Ljbffr