Medline Industries, LP is hiring: HR User Experience & Continuous Improvement An

HR User Experience & Continuous Improvement Analyst

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Job Summary

The HR Continuous Improvement & Employee Experience Analyst is responsible for identifying, designing, and facilitating implementation of enhancements across HR systems and processes to improve employee experience and HR delivery. This role focuses on identifying process improvement opportunities within current systems, analyzing data, leveraging AI and automation tools, and project managing multiple initiatives with a range of cross‑functional stakeholders.

Job Description

• Continuous Improvement & Operational Excellence
  • Analyze HR processes and workflows to identify inefficiencies, common pain‑points, and improvement opportunities.
  • Collaborate with system owners to optimize functionality and user experience (for example, Workday, UKG, and Zendesk).
  • Partner with the Shared Services team to monitor the impact of enhancements on service delivery employee workflows.
• AI & Automation Enablement
  • Support functional implementation of AI and automation solutions to enhance HR delivery (examples include chatbots, Agentic AI tools, intelligent routing, and predictive analytics).
  • Partner with IT and external vendors to pilot and scale digital tools that reduce manual effort and improve the ease of completing HR‑related actions.
  • Monitor enhancement releases in existing systems and determine opportunities to proactively solve challenges with new functionality.
• Project Management & Stakeholder Coordination
  • Track HR improvement initiatives from concept through execution, ensuring alignment with strategic goals.
  • Coordinate with HR functional teams, IT, and other stakeholders to ensure successful implementation and adoption of new solutions.
  • Support development of project plans, timelines, and resource plans, ensuring leaders have visibility to the progress and impact of projects.

Minimum Job Requirements

• Education – Bachelor’s degree in HR, Business, IT, or related field.
• Work Experience – At least 3 years of experience in HR operations, HR technology, or HR process design/improvement.
• Knowledge / Skills / Abilities – Strong knowledge of HCM and Service Management platforms, data‑driven mindset, ability to handle confidential data, and strong communication skills.

Preferred Job Requirements

• Experience supporting or leading HR continuous improvement projects.
• Experience with AI tools, automation technologies, and digital transformation initiatives.
• Familiarity with employee journey mapping or design of processes based on persona/population.
• Experience with Workday, UKG, and Zendesk systems.
• HR process or systems project management experience.

All duties and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by their supervisor(s)/manager(s). This document does not create an employment contract, implied or otherwise, other than an "at‑will" employment relationship.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.