Tele Video Monitor Tech Job at Southcoast Health in New Bedford

Tele Video Monitor Tech at Southcoast Health

Community Focused. Care Driven. Join Southcoast Health where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission — it’s our way of life, and you’ll be at the heart of it.

Southcoast Health is a not‑for‑profit, charitable health system with multiple hospitals, clinics and facilities throughout southeastern Massachusetts and Rhode Island. We provide inclusive, ethical workplaces where highly skilled caregivers offer world‑class, comprehensive healthcare close to home. Best Place to Work for 7 years in a row.

Job Details

• Location: St. Luke’s Hospital - New Bedford, MA
• Hours: 24 flex 32hrs
• Shift: Night shift, 11:15pm – 7:15am with weekend and holiday rotation
• Compensation: USD $16.11 - $26.02 / hr (pay rate based on experience)
• Schedule: Every other weekend and holiday rotation

Benefits

• A culture of well‑being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
• Competitive pay and comprehensive benefits package
• Generous earned time off package
• Employee Wellbeing Program
• 403B retirement plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training
• Regular status employees scheduled to work a minimum of 24 hours

Responsibilities

Under the supervision of the Manager, Patient Care or designee, provide continuous observation and monitoring of up to 16 high‑risk patients at risk for potential injury to self or others. Operate Tele Sitter Video Monitoring system, perform safety rounding and patient checks, and maintain the fleet of video monitoring equipment (delivery, pickup, cleaning). Use appropriate tone, language and de‑escalation techniques. Prioritize simultaneous situations, communicate with hospital staff, respond quickly to patient behavioral changes, and use a microphone and headset. Accurately document and provide thorough shift hand‑off reports while supporting patient and institutional confidentiality.

Bilingual in English and Portuguese preferred.

Qualifications

• High school diploma or equivalent
• Secondary healthcare training including mental health experience preferred
• Experience caring for patients with behavioral issues required
• Proficient computer skills, including Microsoft Office
• Ability to remain calm in crisis and emergency situations required
• Highly effective interpersonal, customer service and communication skills
• Previous similar patient care experience preferred (minimum one year)
• Efficiency in multitasking and ability to prioritize simultaneous situations
• Must be fully vaccinated against seasonal influenza and COVID‑19 or be exempt by signing a statement

Equal Opportunity

Southcoast Health is an Equal Opportunity Employer.