CVS Health
Executive Director, HR Colleague Experience Design & Governance
CVS Health, Woonsocket, Rhode Island, us, 02895
Executive Director, HR Colleague Experience Design & Governance
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. Position Summary
As part of the newly established HR Modernization organization, the Executive Director of HR Colleague Experience Design & Governance will be accountable for providing a unifying control tower structure and governance to prioritization of initiatives and enablement of business processes. With the goal of accelerating business outcomes, enriching colleague experiences and ensuring efficiency in the application of technology and process innovation toward the HR‑sponsored strategy. Major Responsibilities
Maintain and adapt the HR technology landscape roadmap of current and future state (integrated application set, vendor and service provider list and requested functionality) aligning to a clear demand signal for HR technology (DDAT) and against the HRLT strategy. Provide a central point for bespoke intake requests within HR and from business and HR tech to establish and uphold a unifying approach to intake management, governance of project and program execution results, service level agreements and communication, utilization and change management discipline embedded within HR Modernization. Manage a team of 6‑8 enablement leads tied to distinct HR areas and provide a direct conduit for business input through 4‑5 colleague experience client relationship leads across COE areas to achieve HRLT and business commitments. Act as a key thought partner with the VP of HR Modernization and VP of HR Technology, working closely with multiple vendor relationships (e.g., Workday, ServiceNow, Tableau) to provide quality and control measurement and expand ROI of all investments. Build and adapt work‑process/policy mapping frameworks for a Moments that Matter vision by unique colleague persona (role, tenure, point‑of‑work journey) tied to a unifying CVS Health colleague experience baseline with adaptation to bespoke business requirements. Required Qualifications
15+ years of proven experience in program management, project management or organizational change management. Experience deploying and transforming HR technical roadmaps, core, talent and total rewards (e.g., Workday, Phenom). 10+ years of leadership experience, preferably in a highly matrixed organization. Demonstrated experience in developing and implementing governance frameworks and reporting structures. Proficiency in project management tools and methodologies. Strong analytical and problem‑solving skills, with a focus on results and continuous improvement. Strong leadership skills with the ability to influence and drive change across diverse teams. Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels. Preferred Qualifications
Significant project management experience. Consultative experience. HR leadership experience supporting VP+ strongly preferred. Strong work ethic, self‑starter, highly productive in a dynamic, collaborative environment. Ability to build strong relationships with multiple partners, coach and develop colleagues at all levels. Critical thinking skills and ability to develop, document and effectively communicate strategies. Education
Bachelor's degree required. Master’s degree preferred. Pay Range
Typical pay range: $131,500.00 – $303,195.00. The base salary will vary based on experience, education, geography and other factors. The position is eligible for a bonus, commission or short‑term incentive program and includes an equity award target. Benefits
Affordable medical plan options, a 401(k) plan (including company match) and an employee stock purchase plan. No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions addressing different needs and preferences, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and belongs. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We anticipate the application window for this opening will close on: 11/20/2025.
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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. Position Summary
As part of the newly established HR Modernization organization, the Executive Director of HR Colleague Experience Design & Governance will be accountable for providing a unifying control tower structure and governance to prioritization of initiatives and enablement of business processes. With the goal of accelerating business outcomes, enriching colleague experiences and ensuring efficiency in the application of technology and process innovation toward the HR‑sponsored strategy. Major Responsibilities
Maintain and adapt the HR technology landscape roadmap of current and future state (integrated application set, vendor and service provider list and requested functionality) aligning to a clear demand signal for HR technology (DDAT) and against the HRLT strategy. Provide a central point for bespoke intake requests within HR and from business and HR tech to establish and uphold a unifying approach to intake management, governance of project and program execution results, service level agreements and communication, utilization and change management discipline embedded within HR Modernization. Manage a team of 6‑8 enablement leads tied to distinct HR areas and provide a direct conduit for business input through 4‑5 colleague experience client relationship leads across COE areas to achieve HRLT and business commitments. Act as a key thought partner with the VP of HR Modernization and VP of HR Technology, working closely with multiple vendor relationships (e.g., Workday, ServiceNow, Tableau) to provide quality and control measurement and expand ROI of all investments. Build and adapt work‑process/policy mapping frameworks for a Moments that Matter vision by unique colleague persona (role, tenure, point‑of‑work journey) tied to a unifying CVS Health colleague experience baseline with adaptation to bespoke business requirements. Required Qualifications
15+ years of proven experience in program management, project management or organizational change management. Experience deploying and transforming HR technical roadmaps, core, talent and total rewards (e.g., Workday, Phenom). 10+ years of leadership experience, preferably in a highly matrixed organization. Demonstrated experience in developing and implementing governance frameworks and reporting structures. Proficiency in project management tools and methodologies. Strong analytical and problem‑solving skills, with a focus on results and continuous improvement. Strong leadership skills with the ability to influence and drive change across diverse teams. Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels. Preferred Qualifications
Significant project management experience. Consultative experience. HR leadership experience supporting VP+ strongly preferred. Strong work ethic, self‑starter, highly productive in a dynamic, collaborative environment. Ability to build strong relationships with multiple partners, coach and develop colleagues at all levels. Critical thinking skills and ability to develop, document and effectively communicate strategies. Education
Bachelor's degree required. Master’s degree preferred. Pay Range
Typical pay range: $131,500.00 – $303,195.00. The base salary will vary based on experience, education, geography and other factors. The position is eligible for a bonus, commission or short‑term incentive program and includes an equity award target. Benefits
Affordable medical plan options, a 401(k) plan (including company match) and an employee stock purchase plan. No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions addressing different needs and preferences, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and belongs. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We anticipate the application window for this opening will close on: 11/20/2025.
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