Ursus, Inc.
JOB TITLE:
Social Media Community Manager I
LOCATION:
On-site in San Francisco, CA or Remote
DURATION:
7 months with possible extension/conversion
Base pay range:
$15.00/hr - $20.00/hr
We are redefining how people experience personalized computing and are looking for a Customer Experience & Community Manager who is passionate about supporting customers, shaping their experiences, and turning feedback into growth opportunities. This person will act as the bridge between the company and its community, managing reviews, engagement, and customer communications across multiple channels with clarity, empathy, and precision.
The ideal candidate is deeply customer-focused, thrives in dynamic environments, and has a strong sense of ownership over the customer journey. This role will ensure Bee’s early customers feel heard, supported, and excited about our product, while building scalable systems for feedback and engagement.
Primary Responsibilities Community Management
Work across teams to write, plan, and schedule content across social media touch points.
Ensure that the Bee voice is consistently represented in all communications.
Manage the presence of Bee on social networking sites like X, TikTok, and YouTube.
Plan community outreach efforts.
Run fan engagement and fan acquisition promotions like sweepstakes or contests.
Partner with Customer Service to address customer concerns and moderate user-generated content.
Develop, test, and refine best practices for engaging with customers and building the Bee brand on social networking sites.
Analytics & Monitoring
Analyze key metrics and create weekly performance reports.
Maintain a deep understanding of social networks, Kindl customers, and emerging social media trends.
Internal Social Media Advocacy
Report to the broader organization on the voice of the customer.
Be an advocate for social media to the broader organization.
Establish partnerships with subject matter experts and social media stakeholders across the organization to create and cultivate content for distribution through social networking sites.
Basic Qualifications
Community management experience
Thorough understanding of social media and community management best practices
Excellent written and oral communication skills, with experience communicating to both customers and senior management
Ability to deal with ambiguity, respond flexibly to changes, and produce results in a fast-paced environment
Strong bias for action and ability to prioritize effectively
Preferred Qualifications
Experience running online promotions such as sweepstakes and contests
Experience managing a social media presence, an online marketing strategy, or an online community
Experience engaging large communities (1 million members or more)
Experience with TikTok, X, or YouTube advertising
Strong copywriting abilities and sound editorial judgment
Ability to use quantitative data and metrics to drive editorial decisions and marketing activities
Strong influence management skills to influence business and technology teams without direct authority
#J-18808-Ljbffr
Social Media Community Manager I
LOCATION:
On-site in San Francisco, CA or Remote
DURATION:
7 months with possible extension/conversion
Base pay range:
$15.00/hr - $20.00/hr
We are redefining how people experience personalized computing and are looking for a Customer Experience & Community Manager who is passionate about supporting customers, shaping their experiences, and turning feedback into growth opportunities. This person will act as the bridge between the company and its community, managing reviews, engagement, and customer communications across multiple channels with clarity, empathy, and precision.
The ideal candidate is deeply customer-focused, thrives in dynamic environments, and has a strong sense of ownership over the customer journey. This role will ensure Bee’s early customers feel heard, supported, and excited about our product, while building scalable systems for feedback and engagement.
Primary Responsibilities Community Management
Work across teams to write, plan, and schedule content across social media touch points.
Ensure that the Bee voice is consistently represented in all communications.
Manage the presence of Bee on social networking sites like X, TikTok, and YouTube.
Plan community outreach efforts.
Run fan engagement and fan acquisition promotions like sweepstakes or contests.
Partner with Customer Service to address customer concerns and moderate user-generated content.
Develop, test, and refine best practices for engaging with customers and building the Bee brand on social networking sites.
Analytics & Monitoring
Analyze key metrics and create weekly performance reports.
Maintain a deep understanding of social networks, Kindl customers, and emerging social media trends.
Internal Social Media Advocacy
Report to the broader organization on the voice of the customer.
Be an advocate for social media to the broader organization.
Establish partnerships with subject matter experts and social media stakeholders across the organization to create and cultivate content for distribution through social networking sites.
Basic Qualifications
Community management experience
Thorough understanding of social media and community management best practices
Excellent written and oral communication skills, with experience communicating to both customers and senior management
Ability to deal with ambiguity, respond flexibly to changes, and produce results in a fast-paced environment
Strong bias for action and ability to prioritize effectively
Preferred Qualifications
Experience running online promotions such as sweepstakes and contests
Experience managing a social media presence, an online marketing strategy, or an online community
Experience engaging large communities (1 million members or more)
Experience with TikTok, X, or YouTube advertising
Strong copywriting abilities and sound editorial judgment
Ability to use quantitative data and metrics to drive editorial decisions and marketing activities
Strong influence management skills to influence business and technology teams without direct authority
#J-18808-Ljbffr