Gravity IT Resources
Service & Product Design Manager (Hybrid)
Gravity IT Resources, Charlotte, North Carolina, United States, 28245
Base Pay Range
$60.00/hr - $70.00/hr
Job Title Service & Product Design Manager
Type Contract-to-hire
Location Charlotte, NC or Toronto, ON (Hybrid – 3 days in office)
About the Role Hiring a Service & Product Design Manager to lead design efforts across a suite of complex tools. These tools power the backbone of our food operations, ranging from purchasing, planning and recipe standardization to vendor integration and order management.
Design is a new capability we are building within this group. We’re looking for someone with experience spanning from Service Design to Product Design, equally comfortable thinking in and mapping different systems for dependencies and more importantly, able to translate them into actual UX/UI Designs for production. Your primary role is to understand the users, the context they are using it for, their jobs-to-be-done and how they impact operations. You will work with your peers to define user experiences that are as functional as they are thoughtful.
This is a hybrid role that requires both strategic thinking and hands on tactical execution for delivery. You’ll lead discovery, co-create future-state journeys for collaboration, and create intuitive UI solutions that meet real-world operational needs all while collaborating closely with Product, Engineering, and Business stakeholders.
What You Will Do
Lead end-to-end Service Design (20 to 30%) to Product Design (70% to 80%) efforts across our suite of products.
Guide ecosystem-level mapping, current-state and future-state journey design, and create UX/UI designs that help users accomplish their tasks.
Identify system dependencies, data flows, and user pain points.
Translate research and operational insights into lo‑fidelity user journeys and ultimately, intuitive product experiences.
Collaborate with internal operators, subject matter experts, and users to deeply understand pain points and workflows.
Work closely with Product and Engineering to align on problems to solve, and features to design for, that meet user and business needs.
Provide direct coaching and mentorship to 1–3 designers, and foster design excellence through feedback and critique.
Facilitate workshops with cross-functional teams to drive alignment.
Document and communicate design decisions clearly and persuasively to stakeholders.
You’ll Thrive Here If You…
Are energized by operational complexity and motivated to create clarity through design.
Can move seamlessly between strategic systems thinking and hands‑on design execution.
Take a human‑centred approach to solving business and technical problems.
Balance delivery with long‑term vision, and can adapt as product needs evolve.
Are collaborative, curious, and care about the impact of your work on real people.
Required Experience
7+ years of experience in Product, UX, or Service Design, with at least 1–2 years in a design leadership or management role.
Track record of working in or designing for operations‑heavy environments (e.g., supply chain, inventory, food tech, logistics).
Strong product thinking, comfortable navigating between user needs, business logic, and system architecture.
Experience leading design efforts on enterprise platforms or SaaS products with complex workflows.
Proficiency in Figma and service design toolkits (journey mapping, blueprints, etc.).
Ability to lead user research, including field observations, stakeholder interviews, and usability testing.
Experience facilitating design reviews, retros, and collaborative workshops.
Familiarity with complex ERP or Enterprise SaaS tools is a strong plus.
Bonus: Experience coaching designers or contributing to team structure and design process.
Seniority level Mid‑Senior level
Employment type Contract
Job function Information Technology
Industries Food and Beverage Services
Referrals increase your chances of interviewing at Gravity IT Resources by 2x
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Charlotte, NC .
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Job Title Service & Product Design Manager
Type Contract-to-hire
Location Charlotte, NC or Toronto, ON (Hybrid – 3 days in office)
About the Role Hiring a Service & Product Design Manager to lead design efforts across a suite of complex tools. These tools power the backbone of our food operations, ranging from purchasing, planning and recipe standardization to vendor integration and order management.
Design is a new capability we are building within this group. We’re looking for someone with experience spanning from Service Design to Product Design, equally comfortable thinking in and mapping different systems for dependencies and more importantly, able to translate them into actual UX/UI Designs for production. Your primary role is to understand the users, the context they are using it for, their jobs-to-be-done and how they impact operations. You will work with your peers to define user experiences that are as functional as they are thoughtful.
This is a hybrid role that requires both strategic thinking and hands on tactical execution for delivery. You’ll lead discovery, co-create future-state journeys for collaboration, and create intuitive UI solutions that meet real-world operational needs all while collaborating closely with Product, Engineering, and Business stakeholders.
What You Will Do
Lead end-to-end Service Design (20 to 30%) to Product Design (70% to 80%) efforts across our suite of products.
Guide ecosystem-level mapping, current-state and future-state journey design, and create UX/UI designs that help users accomplish their tasks.
Identify system dependencies, data flows, and user pain points.
Translate research and operational insights into lo‑fidelity user journeys and ultimately, intuitive product experiences.
Collaborate with internal operators, subject matter experts, and users to deeply understand pain points and workflows.
Work closely with Product and Engineering to align on problems to solve, and features to design for, that meet user and business needs.
Provide direct coaching and mentorship to 1–3 designers, and foster design excellence through feedback and critique.
Facilitate workshops with cross-functional teams to drive alignment.
Document and communicate design decisions clearly and persuasively to stakeholders.
You’ll Thrive Here If You…
Are energized by operational complexity and motivated to create clarity through design.
Can move seamlessly between strategic systems thinking and hands‑on design execution.
Take a human‑centred approach to solving business and technical problems.
Balance delivery with long‑term vision, and can adapt as product needs evolve.
Are collaborative, curious, and care about the impact of your work on real people.
Required Experience
7+ years of experience in Product, UX, or Service Design, with at least 1–2 years in a design leadership or management role.
Track record of working in or designing for operations‑heavy environments (e.g., supply chain, inventory, food tech, logistics).
Strong product thinking, comfortable navigating between user needs, business logic, and system architecture.
Experience leading design efforts on enterprise platforms or SaaS products with complex workflows.
Proficiency in Figma and service design toolkits (journey mapping, blueprints, etc.).
Ability to lead user research, including field observations, stakeholder interviews, and usability testing.
Experience facilitating design reviews, retros, and collaborative workshops.
Familiarity with complex ERP or Enterprise SaaS tools is a strong plus.
Bonus: Experience coaching designers or contributing to team structure and design process.
Seniority level Mid‑Senior level
Employment type Contract
Job function Information Technology
Industries Food and Beverage Services
Referrals increase your chances of interviewing at Gravity IT Resources by 2x
Get notified about new Product Design Manager jobs in
Charlotte, NC .
#J-18808-Ljbffr