DARCARS Automotive Group
Automotive Service Advisor / Writer
DARCARS Automotive Group, Greenwich, Connecticut, us, 06831
Join to apply for the
Automotive Service Advisor / Writer
role at
DARCARS Automotive Group
As the
Automotive Service Advisor / Writer
you are responsible for presenting, consulting, and selling automotive warranty products and repair services to customers in a professional manner while following the manufacturer’s published maintenance schedule, requirements, and company policy. In addition, you will build rapport with customers to promote customer satisfaction and retention.
Referrals increase your chances of interviewing at DARCARS Automotive Group by 2x.
Responsibilities
Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers’ specifications
Generate and provide customers with a complete and accurate estimate of repair orders
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post‑follow‑up resulting in return visits, increased sales, and excellent CSI
Follow the manufacturer’s warranty guidelines and procedures
Conduct business with high integrity to maintain the manufacturer Customer Satisfaction Index (CSI) and DARCARS' specified goal(s)
Comply with all federal, state, and local laws, and company policy regarding the safeguarding of all customer, company, and manufacturer information, as well as customers’ vehicles and property
Manage in a fast‑paced work environment with limited supervision
Have strong customer service, phone, and computer skills
Previous automotive Service Advisor experience highly preferred
Be at least eighteen years old
Hold a valid driver’s license
Pass pre‑employment screening (background)
Benefit from competitive pay and opportunities for bonus
Benefit from PTO and paid holidays
Benefit from employee discounts on vehicle purchases, parts, and service repairs
Benefit from opportunities to join community service initiatives
Employee Benefits Competitive pay and opportunities for bonus, PTO and paid holidays, employee discounts on vehicle purchases, parts, and service repairs, and opportunities to join community service initiatives.
This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer & drug‑free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at‑will basis & subject to termination if dealership rules & regulations are violated.
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Automotive Service Advisor / Writer
role at
DARCARS Automotive Group
As the
Automotive Service Advisor / Writer
you are responsible for presenting, consulting, and selling automotive warranty products and repair services to customers in a professional manner while following the manufacturer’s published maintenance schedule, requirements, and company policy. In addition, you will build rapport with customers to promote customer satisfaction and retention.
Referrals increase your chances of interviewing at DARCARS Automotive Group by 2x.
Responsibilities
Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Advise customers on the care and value of maintaining their vehicles in accordance with manufacturers’ specifications
Generate and provide customers with a complete and accurate estimate of repair orders
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post‑follow‑up resulting in return visits, increased sales, and excellent CSI
Follow the manufacturer’s warranty guidelines and procedures
Conduct business with high integrity to maintain the manufacturer Customer Satisfaction Index (CSI) and DARCARS' specified goal(s)
Comply with all federal, state, and local laws, and company policy regarding the safeguarding of all customer, company, and manufacturer information, as well as customers’ vehicles and property
Manage in a fast‑paced work environment with limited supervision
Have strong customer service, phone, and computer skills
Previous automotive Service Advisor experience highly preferred
Be at least eighteen years old
Hold a valid driver’s license
Pass pre‑employment screening (background)
Benefit from competitive pay and opportunities for bonus
Benefit from PTO and paid holidays
Benefit from employee discounts on vehicle purchases, parts, and service repairs
Benefit from opportunities to join community service initiatives
Employee Benefits Competitive pay and opportunities for bonus, PTO and paid holidays, employee discounts on vehicle purchases, parts, and service repairs, and opportunities to join community service initiatives.
This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.
We are an equal opportunity employer & drug‑free workplace. Offers of employment are contingent upon successfully passing background screening (incl. criminal background check, review of consumer & motor vehicle records, verification of SSN). Employment is on an at‑will basis & subject to termination if dealership rules & regulations are violated.
#J-18808-Ljbffr