Seattle Staffing
Hospital Communications Representative / Telecom Dispatcher / PBX
Seattle Staffing, Seattle, Washington, United States, 98101
Hospital Communications Representative/Telecom Dispatcher/Pbx
UW Medicine Operator Services has an outstanding opportunity for a Hospital Communications Representative/Telecom Dispatcher/PBX. WORK SCHEDULE: 40 hours per week Tuesday through Saturday 11p-730am Night Shift POSITION HIGHLIGHTS: Bringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC) Provide prompt courteous service using your excellent communications skills with internal and external customers Be a part of a team dedicated to supporting UW Medicine where Patients Are First DEPARTMENT DESCRIPTION: UW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboards Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls We receive, and route calls for our patients, their families, and staff PRIMARY JOB RESPONSIBILITIES: Answer all incoming calls into the main telephone numbers for the medical centers Transfer external and internal calls Provide visitor information and general customer service reception Receive and dispatch all emergency communication calls to include trauma codes, code blue, and other medical emergencies Paging services for patients, staff, and medical providers Monitor and respond to alarms REQUIREMENTS: High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education. Excellent customer service skills Ability to work in a team setting Computer skills, including competent keyboard abilities Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. ABOUT UW MEDICINE
WHERE YOUR IMPACT GOES FURTHER: UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. Compensation, Benefits and Position Details Pay Range Minimum: $44,100.00 annual Pay Range Maximum: $54,300.00 annual Other Compensation: Night Shift Premium - $1.50/hour Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: Night Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925 Nonsupervisory Our Commitment The University of Washington is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
UW Medicine Operator Services has an outstanding opportunity for a Hospital Communications Representative/Telecom Dispatcher/PBX. WORK SCHEDULE: 40 hours per week Tuesday through Saturday 11p-730am Night Shift POSITION HIGHLIGHTS: Bringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC) Provide prompt courteous service using your excellent communications skills with internal and external customers Be a part of a team dedicated to supporting UW Medicine where Patients Are First DEPARTMENT DESCRIPTION: UW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboards Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls We receive, and route calls for our patients, their families, and staff PRIMARY JOB RESPONSIBILITIES: Answer all incoming calls into the main telephone numbers for the medical centers Transfer external and internal calls Provide visitor information and general customer service reception Receive and dispatch all emergency communication calls to include trauma codes, code blue, and other medical emergencies Paging services for patients, staff, and medical providers Monitor and respond to alarms REQUIREMENTS: High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education. Excellent customer service skills Ability to work in a team setting Computer skills, including competent keyboard abilities Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration. ABOUT UW MEDICINE
WHERE YOUR IMPACT GOES FURTHER: UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals. Compensation, Benefits and Position Details Pay Range Minimum: $44,100.00 annual Pay Range Maximum: $54,300.00 annual Other Compensation: Night Shift Premium - $1.50/hour Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: Night Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925 Nonsupervisory Our Commitment The University of Washington is proud to be an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.