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PayPal has been revolutionizing commerce globally for more than 25 years. We create innovative experiences that simplify moving money, selling, and shopping, and we empower consumers and businesses in approximately 200 markets.
Job Description Summary
At PayPal, content designers work side by side with designers, product managers, researchers, marketers, legal partners, and others to create user experiences that empower people and businesses around the world. This position involves identifying issues and recommending best practices to enhance user experience through effective content. You will lead functional projects, collaborate with stakeholders, and ensure seamless integration of content into user interfaces while developing strategies that align with user needs.
Essential Responsibilities
- Develop and articulate clear content strategies that align with product goals and user needs.
- Perform complex content strategy work and provide advanced business expertise.
- Lead projects or programs within the content design function, coordinating activities of others.
- Design process, product, and service improvements based on understanding of user needs and industry trends.
- Plan and write UX content for web and app experiences across all touchpoints, including navigation, UI copy, emails, push notifications, and in‑app notifications.
- Collaborate with design on overall experience strategy, content hierarchy, interactions, and visual and messaging tone.
- Identify opportunities for process, product, and service improvements based on user needs and industry trends.
Minimum Qualifications
- 8+ years of relevant work experience and a bachelor’s degree or equivalent.
- Excellent writing, content strategy, and critical‑thinking skills.
- Ability to manage multiple projects, set stakeholder expectations, and collaborate across teams.
- Experience in financial services, payments, B2B or B2C e‑commerce.
Compensation
Annual base salary range: $100,500 to $173,250. Compensation may include performance bonus, equity, and comprehensive benefits.
Benefits
PayPal offers a flexible work environment, health, life insurance, dental, vision, paid time off, employee share plans, and other financial and personal wellness benefits.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. Reasonable accommodations are provided for qualified individuals with disabilities.