Creative Operations Coordinator Job at National Hockey League (NHL) in New York

Creative Operations Coordinator – National Hockey League (NHL)

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About the National Hockey League

Founded in 1917, the National Hockey League (NHL®) is the premier professional ice hockey league in the world and is one of the major professional sports leagues in the United States and Canada. With more than 1500 employees across the US and Canada, the NHL is a global sports and entertainment organization committed to building healthy and vibrant communities using the sport of hockey. At the NHL, we are looking for dynamic, energetic and impactful individuals who are committed to doing the same by sharing in our philosophy that Hockey is for Everyone.

Job Summary

The NHL Creative Services team is looking for a Creative Operations Coordinator to help organize, track, and facilitate the delivery of creative work across our department and organization. Reporting to the Creative Operations Manager, this role supports the day‑to‑day creative needs of our organization, from concept to completion, helping ensure timelines are met, communication is clear, and collaboration stays strong.

You’ll play a key role in keeping our creative process running smoothly and balancing structure with flexibility and helping the team stay organized and focused to bring the NHL brand to life across a range of platforms and initiatives.

Essential Duties and Responsibilities

• Support the execution of creative projects and cross‑departmental workstreams, maintaining visibility into timelines, deliverables, and priorities.
• Partner with the CSD Ops Manager to monitor progress, flag potential roadblocks, and help keep teams aligned and projects moving forward.
• Build and maintain project schedules, task lists, and production plans using Monday.com.
• Coordinate with creative leadership team and designers, and external partners to ensure clarity around scope, timing, and expectations.
• Facilitate vendor contracts, freelancer onboarding, and invoice processing. Schedule meetings, maintain department calendar, coordinate travel arrangements, process expense reports.
• Provide production and operational support to internal teams, agencies, and production partners.
• Maintain organized files, communication, and related materials for all projects.
• Maintain CSD status reports. Run weekly status meetings.
• Support CSD production team to archive projects upon completion and share assets for Brand Asset Management Site. Route assets to various departments/vendors as needed.

Qualifications

Required Experience

• 1–3 years of project coordination or creative operations experience, ideally within a creative or agency setting.
• Experience working in Monday.com or similar project‑management platform.
• Basic working knowledge of Adobe Creative Suite, Microsoft (Word, Excel, PowerPoint), Box, Monday.com.

Required Skills

• Exceptionally organized with sharp attention to detail.
• Strong communication skills, comfortable connecting across departments and levels.
• Multi‑tasker who can manage multiple timelines and shift priorities in a fast‑paced environment.
• Proactive problem‑solver with a collaborative mindset.
• Calm under pressure, flexible, and able to reprioritize priorities on a day‑to‑day basis.
• Enthusiastic about growing within a creative, dynamic, and team‑oriented environment.

Core Competencies

• Accountability
• Adaptability
• Communication
• Critical Thinking
• Inclusion
• Professionalism
• Teamwork & Collaboration

Benefits and Perks

Time to Recharge: Utilize our generous Paid Time Off (PTO) to focus on your well‑being and ensure a healthy work/life balance. PTO includes paid holidays, vacation, personal and sick days, plus an extra day off for your birthday.

Health & Wellness: Competitive salaries, comprehensive health benefits to employees and eligible dependents effective on the first day with us. The NHL subsidizes a large portion of the health benefits costs, so employee cost is minimal. Employees also have access to an Employee Assistance Program (EAP) and a digital wellness resource for improving health and happiness.

Childcare Leave: Primary caregivers entitled to up to 12 weeks paid, full‑pay Childcare Leave following birth, adoption, or placement. Non‑primary caregivers entitled to up to 6 weeks paid, full‑pay within the first 6 months.

Retirement: Participate in the NHL’s Savings Plan, a 401(k) with pre‑tax and Roth options plus non‑elective employer contributions.

Hybrid Work Schedule: Hybrid work schedules available for the majority of roles.

New Headquarters: State‑of‑the‑art offices at One Manhattan West in Hudson Yards. Employees can enjoy meetings in high‑tech rooms, lunch with a view, and recreational facilities.

Commuting: Participate in the NHL’s pre‑tax commuter benefit plan to offset travel costs.

Partner Rates: Unlock exclusive pricing from partners for travel, consumer goods, services, and NHL Store.

Life at the NHL: Opportunities to learn about NHL culture, play hockey at Chelsea Piers, join Employee Resource Groups, and be authentic.

Salary Range

$60,000.00 – $70,000.00 per year.

Equal Opportunity Employer Statement

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.