FACE FOUNDRIÉ®️
Front Bar Lead + Marketing Assistant
FACE FOUNDRIÉ®️, Saint Louis, Missouri, United States, 63146
FACE FOUNDRIÉ STL is seeking a dynamic Front Bar Lead & Marketing Assistant to be the heartbeat of our guest experience and the spark behind our local magic. This hybrid role blends front-of-house leadership—welcoming guests, guiding our team, and ensuring a seamless spa flow—with creative marketing support such as social content, event planning, and community outreach. If you love skincare, thrive in a fast-paced environment, and light up at the thought of connecting with our community online and in person, we’d love to meet you!
Responsibilities
Guest Experience & Customer Service: Greet guests warmly by name and create a welcoming environment; ensure a luxury first impression and anticipate client needs; assist with booking appointments and answering inquiries; educate guests on memberships, promotions, and programs; follow up on client satisfaction and encourage rebooking; handle concerns professionally before escalating; ensure smooth check-in/check-out.
Appointment Management & Scheduling: Coordinate, confirm, and manage service appointments; handle cancellations/rescheduling promptly; optimize schedule daily for business needs; align front bar staff schedules with demand/events/holidays; communicate schedule changes to staff; fill gaps in appointment book.
Sales & Performance Goals: Achieve store & individual sales goals (service, retail, memberships); promote retail products, services, and memberships; identify growth opportunities for staffing and sales; follow up on membership retention and feedback.
Inventory & Merchandising: Monitor retail/professional inventory & supply usage; receive orders; maintain stock levels and alert for replenishment needs.
Marketing: Execute comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness; utilize marketing channels including social media, email campaigns, partnerships, and events to promote promotions and brand initiatives; plan and coordinate events to increase brand awareness and client bookings.
Requirements
1–2 years of hospitality or retail leadership and 1 year of marketing experience or education
Strong multitasking, problem-solving, and coaching skills
Warm, polished communication and a love for skincare and wellness
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Responsibilities
Guest Experience & Customer Service: Greet guests warmly by name and create a welcoming environment; ensure a luxury first impression and anticipate client needs; assist with booking appointments and answering inquiries; educate guests on memberships, promotions, and programs; follow up on client satisfaction and encourage rebooking; handle concerns professionally before escalating; ensure smooth check-in/check-out.
Appointment Management & Scheduling: Coordinate, confirm, and manage service appointments; handle cancellations/rescheduling promptly; optimize schedule daily for business needs; align front bar staff schedules with demand/events/holidays; communicate schedule changes to staff; fill gaps in appointment book.
Sales & Performance Goals: Achieve store & individual sales goals (service, retail, memberships); promote retail products, services, and memberships; identify growth opportunities for staffing and sales; follow up on membership retention and feedback.
Inventory & Merchandising: Monitor retail/professional inventory & supply usage; receive orders; maintain stock levels and alert for replenishment needs.
Marketing: Execute comprehensive marketing plans to drive foot traffic, increase sales, and enhance brand awareness; utilize marketing channels including social media, email campaigns, partnerships, and events to promote promotions and brand initiatives; plan and coordinate events to increase brand awareness and client bookings.
Requirements
1–2 years of hospitality or retail leadership and 1 year of marketing experience or education
Strong multitasking, problem-solving, and coaching skills
Warm, polished communication and a love for skincare and wellness
#J-18808-Ljbffr