ECLARO
Overview
Be part of a company that delivers life-changing healthcare solutions. ECLARO is looking for a
Project Manager-Business Capability
for our client in
Lawrenceville, NJ . ECLARO’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients around the world. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Job Number:
25-05447
Base pay range $81.07/hr - $85.99/hr
Position overview Project Manager will oversee and coordinate projects related to global voice and contact center services, including telephone network infrastructure, unified communications, and telephony solutions. This role will work closely with the Global Voice and Contact team to ensure successful delivery of projects that enhance and maintain enterprise voice services across multiple regions.
Pay Rate $81.07-$85.99/Hour
Responsibilities
Lead and manage projects involving the deployment, upgrade, and maintenance of global telephone networks, voice systems, and contact center platforms.
Develop detailed project plans, including scope, timelines, milestones, resource allocation, and budgets.
Coordinate with internal teams and external vendors to ensure timely and effective implementation of voice and contact center solutions.
Oversee migration projects (e.g., legacy PBX to VoIP, cloud telephony, SIP trunking, contact center platform upgrades).
Ensure compliance with company policies, industry standards, and regulatory requirements for telecom services.
Identify project risks and develop mitigation strategies to ensure project success.
Facilitate regular project meetings, track progress, and provide status updates to stakeholders and senior management.
Manage relationships with telecom service providers, hardware vendors, business users, and technology partners.
Support troubleshooting and resolution of issues related to voice services and contact center operations.
Prepare and maintain project documentation, such as status reports and risk logs.
Required Qualifications
5+ years of project management experience in telecom, voice services, or contact center environments.
Experience managing global projects and working with geographically dispersed teams.
Proven ability to manage multiple projects simultaneously in a fast-paced environment.
Excellent communication, leadership, and stakeholder management skills.
Bachelor’s degree preferred or equivalent experience.
Preferred Qualifications
Experience with major voice platforms (e.g., Cisco, Genesys, Microsoft Teams).
Experience working with telecom carriers and service providers.
Knowledge of telecom regulatory requirements and industry best practices.
Experience with Agile project methodology.
Benefits
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Contact and application Jane Bautista
froilyn.bautista@eclaro.com
3322060772
Jane Bautista | LinkedIn
Equal Opportunity Employer ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
#J-18808-Ljbffr
Project Manager-Business Capability
for our client in
Lawrenceville, NJ . ECLARO’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients around the world. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Job Number:
25-05447
Base pay range $81.07/hr - $85.99/hr
Position overview Project Manager will oversee and coordinate projects related to global voice and contact center services, including telephone network infrastructure, unified communications, and telephony solutions. This role will work closely with the Global Voice and Contact team to ensure successful delivery of projects that enhance and maintain enterprise voice services across multiple regions.
Pay Rate $81.07-$85.99/Hour
Responsibilities
Lead and manage projects involving the deployment, upgrade, and maintenance of global telephone networks, voice systems, and contact center platforms.
Develop detailed project plans, including scope, timelines, milestones, resource allocation, and budgets.
Coordinate with internal teams and external vendors to ensure timely and effective implementation of voice and contact center solutions.
Oversee migration projects (e.g., legacy PBX to VoIP, cloud telephony, SIP trunking, contact center platform upgrades).
Ensure compliance with company policies, industry standards, and regulatory requirements for telecom services.
Identify project risks and develop mitigation strategies to ensure project success.
Facilitate regular project meetings, track progress, and provide status updates to stakeholders and senior management.
Manage relationships with telecom service providers, hardware vendors, business users, and technology partners.
Support troubleshooting and resolution of issues related to voice services and contact center operations.
Prepare and maintain project documentation, such as status reports and risk logs.
Required Qualifications
5+ years of project management experience in telecom, voice services, or contact center environments.
Experience managing global projects and working with geographically dispersed teams.
Proven ability to manage multiple projects simultaneously in a fast-paced environment.
Excellent communication, leadership, and stakeholder management skills.
Bachelor’s degree preferred or equivalent experience.
Preferred Qualifications
Experience with major voice platforms (e.g., Cisco, Genesys, Microsoft Teams).
Experience working with telecom carriers and service providers.
Knowledge of telecom regulatory requirements and industry best practices.
Experience with Agile project methodology.
Benefits
401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
Contact and application Jane Bautista
froilyn.bautista@eclaro.com
3322060772
Jane Bautista | LinkedIn
Equal Opportunity Employer ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
#J-18808-Ljbffr